Reviews of RBC Caribbean
List of user reviews and ratings for RBC Caribbean
Total ratings
4.05
(Rating count:
2,029)Review summary
Users appreciate recent efficiency improvements, two-factor authentication integration, and general convenience of the RBC Caribbean app. However, common issues include frequent crashes and login problems, biometric login failures, missing real-time transaction notifications, inability to lock or freeze cards within the app, and poor customer support response. Many express frustration over these security and usability shortcomings, requesting features like card freezing, improved notifications, and more reliable biometric authentication to enhance safety and user experience.
Pros
- The app is more efficient and improved compared to previous versions.
- Integration of two-factor soft token within the app enhances login convenience.
- The app is convenient and accessible for basic banking needs.
- Great alternative when other payment apps malfunction.
- User-friendly interface overall after recent improvements.
Cons
- Frequent login issues including being locked out and app crashing after login.
- Biometrics/fingerprint login not functioning properly on Android.
- Lack of real-time transaction notifications and push alerts for deposits and withdrawals.
- No ability to freeze/unfreeze cards or lock cards via the app, causing security concerns.
- Poor customer support experience especially for authentication and verification problems.
Upgrade to see all 28 reviews
User reviews
Recent rating average:
3.00
All time rating average:
4.05
Upgrade to see all 28 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-29 |  | | I wish we had the feature of locking cards because mine was stolen recently and it was headache to get a new card as well as retrieve the funds. |
| 2024-09-13 |  | | Enabling Biometrics does not work on the Android version of the RBC Caribbean app. No matter how much you try to toggle the button to enable it, at the bottom right corner of the screen, it does not respond hence it can't be enabled. |
| 2024-08-28 |  | | Super bad optimized, slow, take days to show a debit payment. Not recommended at all |
| 2024-08-26 |  | | I'm having difficulties transferring funds from my rbc account to another account. Videos that I've watched are not up to date. I'm in need of assistance. |
| 2024-08-21 |  | | Can't login in the evening, been like this for months. Always says it's a technical issue which is a poor excuse. Tried uninstalling and reinstalling but same outcome. Get this fixed now RBC!!! |
| 2024-08-05 |  | | There's supposed to be a feature to sign in easier using fingerprint but when I enter the app it does not prompt me to use fingerprint ID and my app is up to date so I'm confused |
| 2024-08-01 |  | | Great overall, could use some more features for international purchases but gets the job done. |
| 2024-07-14 |  | | I enjoy using the app. It's very convenient and equally accessible for usage. Haven't had any problems but it works great. Thanks so much. |
| 2024-06-26 |  | | Cant update. Fast forward to 2024. I am unable to log in to account. Had to call but can't get past the verification process. I can't recall 2 transactions on my account so now I have to go in to the branch to verify it me. Is there no other form of verification other than transactions? I don't use the card often. Waste of my time to have to go in to branch. |
| 2024-06-25 |  | | Please provide real-time transaction notifications via email or text messages!!! BOB already has it! The upgrades are awesome as well, but more updated improvements & extra security are always welcomed. |
Upgrade to see all 28 reviews