Reviews of RapidMobile

By: Rapid Response Monitoring App

List of user reviews and ratings for RapidMobile

Total ratings

3.84 (Rating count: 57)

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Review summary

Users appreciate RapidMobile for its quick, reliable access to dealer accounts, real-time monitoring, and user-friendly interface that supports field technicians effectively. It is praised for time-saving capabilities and responsive customer support. However, multiple reviews highlight serious stability issues like frequent crashes, startup and loading problems, poor two-factor authentication handling, and forced updates causing malfunctions. Some users prefer the old version for its reliability, and enhancements to the customer search function are desired.

Pros

Provides quick and reliable access to dealer accounts allowing monitoring and testing.
User-friendly interface that is effective for fieldwork and quick test results.
Saves time and improves efficiency for users needing real-time account monitoring.
Good customer support responding with more stable versions when issues arise.
Allows instant access to various account details, tests, reports, and contact lists.

Cons

Frequent app crashes, especially at startup and during network changes, causing unreliability.
Issues with app not opening or getting stuck in loading loops after updates.
Poor operation of two-factor authentication and forced updates leading to app malfunction.
Old version perceived as more reliable than the current version.
Customer search feature could be improved for better usability.

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User Reviews

Recent rating average: 3.40

All time rating average: 3.84

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30% (6)

Date	Author	Comment
2024-09-12	Ca*****	Professional slove problems. I am greatful.
Professional slove problems. I am greatful.
2023-12-04	Co*****	The old app was much more reliable. I have constant crashing, both on start up and whenever there is a network change (going off wifi and onto roaming or vice versa). I end up having to double check tests go through. No improvements seen with any updates they do push out, every other tech I know that uses this app wishes they were still on the old one
The old app was much more reliable. I have constant crashing, both on start up and whenever there is a network change (going off wifi and onto roaming or vice versa). I end up having to double check tests go through. No improvements seen with any updates they do push out, every other tech I know that uses this app wishes they were still on the old one
2023-01-05	Sc*****	Reliable app so far please don't change anything 😁
Reliable app so far please don't change anything 😁
2022-08-26	Jo*****	It's a good app for dealers.
It's a good app for dealers.
2022-06-29	Te*****	Great app into the portal.
Great app into the portal.
2022-06-27	Ke*****	Can no longer even attempt to login. Every time I open I get an endless loop of the spinning circle
Can no longer even attempt to login. Every time I open I get an endless loop of the spinning circle
2022-06-01	MR*****	I work for a company that uses this app regularly and I cannot get it to work. I have had constant problems with it.
I work for a company that uses this app regularly and I cannot get it to work. I have had constant problems with it.
2022-01-22	Er*****	Designed for dealers to access their accounts. Serves no purpose for the average person. Allows instant access to 90% of your accounts, tests, reports, contact lists, etc. By far the best monitoring app I have encountered.
Designed for dealers to access their accounts. Serves no purpose for the average person. Allows instant access to 90% of your accounts, tests, reports, contact lists, etc. By far the best monitoring app I have encountered.
2021-07-29	Al*****	After getting used to the new icon i love using it. Where ever i am it gives me quick and reliable access to the accounts. Very easy to put accounts in to test.
After getting used to the new icon i love using it. Where ever i am it gives me quick and reliable access to the accounts. Very easy to put accounts in to test.
2021-06-01	Gi*****	Poor operation of 2fa, and forced update Has now caused the app to stop working.
Poor operation of 2fa, and forced update Has now caused the app to stop working.