Reviews of RAM Tracking

By: Remote Asset Management Ltd App

List of user reviews and ratings for RAM Tracking

Total ratings

4.00 (Rating count: 394)

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Review summary

Users appreciate the app's real-time tracking capabilities and its usefulness for managing vehicle fleets and employee activity. However, many report frequent crashes, freezes, and unreliable location data. Customer support is criticized for being unresponsive, and recent updates have worsened app stability and usability. While longtime users found it dependable, current widespread technical issues have led to frustration and consideration of alternative apps.

Pros

Provides real-time vehicle location and ignition information, useful for job arranging and tracking.
Helps verify employee time spent on jobs, benefiting service business management.
User interface is easy to follow with necessary data readily available.
Has been reliable and worked well for some users over several years.

Cons

App frequently crashes or freezes, often showing a blue or blank screen, making it unusable at times.
Location tracking is unreliable or inaccurate, with syncing issues between notifications and actual vehicle movement.
Poor customer service; users report difficulty getting help or responses from support.
Recent updates degrade performance or usability, causing issues like crashes and unclear vehicle information display.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.00

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64% (14)

Date	Author	Comment
2024-09-21	tr*****	they don't show accurate locations
they don't show accurate locations
2024-09-02	co*****	Great tracking, works good for job arranging. Real time vehicle location and ignition info. 10/10
Great tracking, works good for job arranging. Real time vehicle location and ignition info. 10/10
2024-08-11	Pa*****	Worst customer service, sales perso. lied to get the sale, and when you need to speak to someone, it's next to impossible. sent emails, no one called or replied to emails. If I could rate this company, it would be negative.
Worst customer service, sales perso. lied to get the sale, and when you need to speak to someone, it's next to impossible. sent emails, no one called or replied to emails. If I could rate this company, it would be negative.
2024-07-10	Je*****	RAM formerly known as AMS has been the saving grace for my service business. I can verify amount of time employees are on the jobs. I can see when they leave early.
RAM formerly known as AMS has been the saving grace for my service business. I can verify amount of time employees are on the jobs. I can see when they leave early.
2024-06-28	Be*****	App is very unreliable. Location is unreliable. Much improvement is needed.
App is very unreliable. Location is unreliable. Much improvement is needed.
2024-05-21	Mi*****	After I updated the app to version 1.5.43, the app would load showing each vehicle, but crashes once I select any of them.
After I updated the app to version 1.5.43, the app would load showing each vehicle, but crashes once I select any of them.
2024-05-17	Ma*****	Has been great for 4 years all of a sudden it's messing up my phone required permissions to access phone . Done every thing I can think of but just won't go away . It getting to me now and it's only rams doing it . I look after company vans over 20 out on roads . I have asked ram to help but nothing .
Has been great for 4 years all of a sudden it's messing up my phone required permissions to access phone . Done every thing I can think of but just won't go away . It getting to me now and it's only rams doing it . I look after company vans over 20 out on roads . I have asked ram to help but nothing .
2024-05-08	Do*****	very easy to follow and the necessary data are easily available. I recommend this app to everyone.
very easy to follow and the necessary data are easily available. I recommend this app to everyone.
2024-02-08	Br*****	Glitches all the time. Constantly uninstalling and re-installing to get it to work.
Glitches all the time. Constantly uninstalling and re-installing to get it to work.
2024-01-20	Ba*****	Had it for a long time. Never had any problems. Today won't even open. Just blank, blue screen.
Had it for a long time. Never had any problems. Today won't even open. Just blank, blue screen.