RA Delivery Merchant

RA Delivery Merchant is the restaurant operations app for managing delivery orders, menus, availability, couriers and support from one fast merchant dashboard.

Built for restaurants, cafés, fast food kitchens, grocery partners, local shops and delivery operators, RA Delivery Merchant helps staff keep every order moving from acceptance to pickup.

Key features:

Live order dashboard
View active delivery orders, pending orders, preparation status, payment method, order total, customer notes and courier status in one clear screen.

New order acceptance
Receive incoming orders with a clear countdown, accept or reject orders quickly, adjust preparation time and keep kitchen operations under control during busy periods.

Order details
Open each order to see products, quantities, modifiers, special instructions, discounts, totals, payment type, delivery status and courier information.

Preparation workflow
Move orders through real operational stages: accepted, preparing, ready for pickup, picked up and completed. Keep the customer, courier and admin system updated as the order progresses.

Courier coordination
See when a courier is searching, assigned, arriving, arrived, picked up or delivering. Improve handoff timing and reduce missed pickups.

Menu management
Manage restaurant menus, categories and products. Search items, review product lists and control what customers can order.

Product availability
Update item status instantly:

Available
Out of stock today
Unavailable indefinitely
Hidden

Availability changes are reflected in the customer ordering experience, helping prevent unavailable item issues and cancelled orders.

Store availability
Control whether a restaurant or branch is online, busy, paused, offline or temporarily unavailable. Stop new orders when the kitchen is overloaded, closed or unable to serve.

Order history
Review completed orders for the last 3 months with daily order totals, sales totals, order status and customer/order references.

Support center
Create and manage order-related support issues, refund requests, unavailable item reports, customer contact problems and technical/device issues.

Settings and operations
Access merchant profile, language, notification, sound, printer, permission and order preference settings from one place.

Printer-ready workflow
Use print actions for kitchen tickets and order receipts where printer integration is available. If printing is not configured, the app shows a clear printer status instead of pretending a ticket was printed.

Delivery operations
Coordinate restaurant staff, kitchen preparation, pickup timing, courier handoff, customer delivery status and order support from a single operational app.

Built for high-speed restaurant work
RA Delivery Merchant is made for busy teams that need fast actions, clear order states and reliable order control during lunch rushes, dinner peaks and high-volume delivery periods.

Designed for restaurant staff
RA Delivery Merchant is built for speed and clarity:

Large touch targets
Clear order statuses
Fast actions
Simple navigation
Romanian and English interface
Mobile and tablet-friendly layout
Real-time operational updates

Useful for:

Restaurants
Cafés
Fast food shops
Cloud kitchens
Grocery partners
Local stores
Delivery marketplace partners
Kitchen and front-desk staff

RA Delivery Merchant helps businesses manage online food delivery, local delivery orders, restaurant operations, menu availability, courier pickup coordination, support requests and order history in one dedicated merchant app.

Use RA Delivery Merchant to reduce missed orders, prevent unavailable product issues, improve pickup coordination, organize support cases and keep restaurant delivery operations clear from order received to order completed.

The app is part of the RA Delivery platform and is intended for approved restaurant and merchant partners.