Reviews of Racing.com

By: Racing.com

List of user reviews and ratings for Racing.com

Total ratings

3.95 (Rating count: 1,020)

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Review summary

Users appreciate the app as a comprehensive resource for Australian horse racing info, tips, and replays, with a useful blackbook feature. However, multiple reviews highlight numerous problems including frequent crashes, login difficulties, poor app performance after updates, UI issues especially with scrolling and readability, and unresponsive customer support. These issues severely hamper the user experience and have led to declining ratings and frustration among regular users.

Pros

Comprehensive racing information including race tips, videos, and best bets.
Blackbook feature helps follow horses, jockeys, and trainers effectively.
Good resource for race replays especially before recent updates.

Cons

App frequently crashes and is unstable, especially when selecting tabs or watching trials.
Login issues are common, including problems logging in via Facebook and account recognition.
Interface issues: problems scrolling, unreadable text previews, and poor navigation especially in form and stats sections.
Performance severely degraded after updates: app is slow to load, lags, and sometimes displays empty screens.
Customer support is unresponsive to user requests and bug reports, leading to unresolved problems.

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User Reviews

Recent rating average: 1.50

All time rating average: 3.95

Upgrade to see all 22 reviews

86% (19)

Date	Author	Comment
2024-11-10	Da*****	Pathetic, doesn't scroll properly so way to hard to read the form for each runner, plus unresponsive to often.
Pathetic, doesn't scroll properly so way to hard to read the form for each runner, plus unresponsive to often.
2024-10-10	Pe*****	Slow out the gates For such a good track this is rated as bottomless and stewards are discussing its future All others are performing admirably Finished up tailed off behind the bunched field over the line Stewards about to enquire about this and previous performances
Slow out the gates For such a good track this is rated as bottomless and stewards are discussing its future All others are performing admirably Finished up tailed off behind the bunched field over the line Stewards about to enquire about this and previous performances
2024-07-29	Gr*****	Very disappointed in your response to any requests you have problems with. Regarding race replays, jockey's and trainer post interviews have tried several times to resolve it, it says your request has been received but nothing has ever been done about the problem,
Very disappointed in your response to any requests you have problems with. Regarding race replays, jockey's and trainer post interviews have tried several times to resolve it, it says your request has been received but nothing has ever been done about the problem,
2024-07-26	Pa*****	I am trying to search a particular horse. It tells me there are 500+ results but I cannot access where it says the 500+.
I am trying to search a particular horse. It tells me there are 500+ results but I cannot access where it says the 500+.
2024-07-05	Na*****	Best racing app in Australia: it's a one-stop site for race info, tips, race plays (videos), and best bets. It's a very nice app, and the blackbook feature is the best way to follow horses, jockeys, and trainers.
Best racing app in Australia: it's a one-stop site for race info, tips, race plays (videos), and best bets. It's a very nice app, and the blackbook feature is the best way to follow horses, jockeys, and trainers.
2024-06-12	Ra*****	Continually crashes. Eg Geelong trials when clicking the appropriate select tab, app crashes and closes. This happens on numerous occasions. Need to give someone with more app building skills.
Continually crashes. Eg Geelong trials when clicking the appropriate select tab, app crashes and closes. This happens on numerous occasions. Need to give someone with more app building skills.
2024-05-03	Mu*****	Gone from 5 🌟 to half a 🌟 Woz working brilliantly before the latest update. Don't know why you go & completely destroy something that was working perfectly, doing race form & watching replays consistently for years on this platform which was very easy to use before the new update. Now it DOESN'T LOAD PROPERLY TAKES WAY TOO LONG TO LOAD woteva you want to do eg:- read form watch replays read content even when watching live races it's VERY SLOW NOW & lags all the time. SLOWED DOWN VERY BAD 😕😠
Gone from 5 🌟 to half a 🌟 Woz working brilliantly before the latest update. Don't know why you go & completely destroy something that was working perfectly, doing race form & watching replays consistently for years on this platform which was very easy to use before the new update. Now it DOESN'T LOAD PROPERLY TAKES WAY TOO LONG TO LOAD woteva you want to do eg:- read form watch replays read content even when watching live races it's VERY SLOW NOW & lags all the time. SLOWED DOWN VERY BAD 😕😠
2023-11-15	To*****	Used to be a great app for form and stats. Still good for replays, but the stats have disappeared in favour of SB & Ladbrokes BS. Update: This app has gotten even worse than it was. The acceptance section is all over the shop and misses runners. It seems to being managed by the work experience kid. Uninstalling. If I could give 0 stars I would. Racing Victoria makes billions of dollars, and this is the best app they can come up with. Pathetic
Used to be a great app for form and stats. Still good for replays, but the stats have disappeared in favour of SB & Ladbrokes BS. Update: This app has gotten even worse than it was. The acceptance section is all over the shop and misses runners. It seems to being managed by the work experience kid. Uninstalling. If I could give 0 stars I would. Racing Victoria makes billions of dollars, and this is the best app they can come up with. Pathetic
2023-11-01	DA*****	The reliability of this app is akin to Chitaqua leaving the barriers! It's blackbook consistently misses entries and app has more bugs than an Amazon river cruise. With management now headed up by an astute form analyst and ex punter, l am shocked that such a vital tool has become a punting liability.
The reliability of this app is akin to Chitaqua leaving the barriers! It's blackbook consistently misses entries and app has more bugs than an Amazon river cruise. With management now headed up by an astute form analyst and ex punter, l am shocked that such a vital tool has become a punting liability.
2023-10-23	Dr*****	Logs me out, then says i cant log back in constantly. And when racing victoria is doing a garbage job of notifying its owners of upcoming races. If would be nice if this app would work for its intended use on my phone. Progressively gotten worse as time has passed.
Logs me out, then says i cant log back in constantly. And when racing victoria is doing a garbage job of notifying its owners of upcoming races. If would be nice if this app would work for its intended use on my phone. Progressively gotten worse as time has passed.