GuestAssist

GuestAssist is improving service quality at organizations throughout North America. From stadiums and ballparks, to schools and universities GuestAssist makes mobile access and instant communications simple for both customers and staff.

Features Include:

TEXT ASSISTANCE: Have a question, comment or concern? GuestAssist connects you with your location allowing you to chat with them via text. Please note: Text Assistance may NOT be available at all times or at all locations. Some locations may only offer text assistance during live events or specific time periods.

SERVICE CHANNELS: From directions to concession information, we have it covered.
• Real-time news feeds
• Complete list of stadium’s upcoming events
• Complete listing of all food and drink vendors with section information
• Ticketing information
• Parking information
• Directions to the venue
• Location of Medical Stations
• Code of Conduct
• Facebook and Twitter feeds

STAFF CHANNELS: GuestAssist now supports all your internal staff communication and knowledge sharing needs. Support for enhanced staff group messaging with image, video and audio file sharing.

Basic Staff Channels include:
• Staff and Staff Group Directory
• Group Alerts
• Journal

Add channels for instruction, training, news and comments or just about anything else to improve staff knowledge, training and response.