Reviews of Burger 21 Patty Perks

By: Scratch Concepts LLC App

List of user reviews and ratings for Burger 21 Patty Perks

Total ratings

4.70 (Rating count: 263)

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Review summary

Users praise the quality of the food, friendly staff, and ease of ordering ahead at Burger 21 Patty Perks. However, multiple reviews express frustration over the app's poor reliability, including loss of saved data and inability to redeem rewards. The updated app and rewards program removed valued features and caused loss of points, leading to user dissatisfaction. Usability issues like inaccurate order times and lack of restaurant selection, along with security concerns over mandatory credit card preloading, further detract from the experience.

Pros

Food quality is praised, with excellent burgers, fries, and onion strings.
Staff is described as well trained, courteous, young, and professional.
Ordering ahead through the app is made easy.
The restaurant is decent to order from, with efficient and quick service.

Cons

The app frequently loses saved data such as past orders, password changes, and progress, forcing users to start over.
Users are unable to redeem rewards or loyalty points properly; rewards have been lost or become inaccessible after app updates.
The new rewards program and app update removed previous customization options and caused loss of earned rewards, upsetting long-standing customers.
The app lacks basic usability features like selecting the closest restaurant and does not provide accurate order readiness times.
Security concerns and requirements, such as needing to preload credit card information for points, deter some users.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.70

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55% (11)

Date	Author	Comment
2024-11-20	Ch*****	Stop switching apps and screwing people out of rewards points! Never did receive text message to verify account. Glad I didn't wait or I would have starved by now! Pathetic!
Stop switching apps and screwing people out of rewards points! Never did receive text message to verify account. Glad I didn't wait or I would have starved by now! Pathetic!
2024-11-10	Ca*****	Love this place! Burgers and onion strings are on point!
Love this place! Burgers and onion strings are on point!
2024-10-24	Sw*****	Excellent Food, Well trained Courteous Staff
Excellent Food, Well trained Courteous Staff
2024-10-21	To*****	Great burgers & fries!
Great burgers & fries!
2024-08-28	Ha*****	Move quickly and very efficiently. Staff is young and very professional.
Move quickly and very efficiently. Staff is young and very professional.
2024-08-28	Ke*****	why can't I redeem my points on pick up order?
why can't I redeem my points on pick up order?
2024-07-06	Ca*****	They broke it and no fix.
They broke it and no fix.
2024-05-28	St*****	App doesn't remember password changes.
App doesn't remember password changes.
2024-04-25	De*****	The revamped rewards program and new app are awful. Under the old app I could customize the amount of add ons that I wanted on my burger, e.g. 3x jalapeños, not any more. under the old rewards program I had earned $10 off my next order. I lost that in the switch to the new program and I'm very angry they would do that to their long standing customers!
The revamped rewards program and new app are awful. Under the old app I could customize the amount of add ons that I wanted on my burger, e.g. 3x jalapeños, not any more. under the old rewards program I had earned $10 off my next order. I lost that in the switch to the new program and I'm very angry they would do that to their long standing customers!
2024-03-25	Er*****	The app is always irritating. It seems to always forget past orders and it doesn't save progress. if you leave the app you start over.
The app is always irritating. It seems to always forget past orders and it doesn't save progress. if you leave the app you start over.