Reviews of PSE from Puget Sound Energy

By: Puget Sound Energy App

List of user reviews and ratings for PSE from Puget Sound Energy

Total ratings

2.55 (Rating count: 1,115)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

The PSE app can handle bill payments and offers a user-friendly interface when it works and the internet is stable. However, reviewers repeatedly report serious reliability problems: recurring login failures, crashes, and backend issues that render the app unusable, especially during power outages or after updates. Updates can break features and hurt compatibility with certain devices. Auto-pay status is sometimes misleading, and support is viewed as unhelpful. Overall, the app is functional but highly unstable and inconsistent.

Pros

Bill payment capability via the app when login works
Generally user-friendly UI once accessible
Works well with a stable internet connection

Cons

Persistent login/sign-in failures and loops
Frequent crashes, glitches, and unusable moments even after login
Reliability issues during power outages or with spotty network connectivity
Update-related breakage and device compatibility problems
Auto-pay status not reliably reported and poor support for payment issues

Upgrade to see all 81 reviews

User Reviews

Recent rating average: 2.50

All time rating average: 2.55

Upgrade to see all 81 reviews

69% (56)

Date	Author	Comment
2026-08-25	Je*****	doesn't work on my older phone anymore.
doesn't work on my older phone anymore.
2026-08-12	To*****	Was never a great app to begin with. The new version is not compatible with my phone. Great job, thanks
Was never a great app to begin with. The new version is not compatible with my phone. Great job, thanks
2026-07-13	Ka*****	I frequently have trouble logging into this app even though the password and everything has been the same for a long time and you just keep screwing up the app
I frequently have trouble logging into this app even though the password and everything has been the same for a long time and you just keep screwing up the app
2026-07-10	Je*****	I like it
I like it
2026-06-18	Ca*****	I can't even see my bill let alone pay it it is stuck of the losing screen for a long time
I can't even see my bill let alone pay it it is stuck of the losing screen for a long time
2026-05-25	St*****	good app to check my balance of my electric bill
good app to check my balance of my electric bill
2026-05-13	Ja*****	Logging into the app is a pain. I usually end up having to use browser anyway. it doesn't remember my log in info. I don't know what purpose it really serves.
Logging into the app is a pain. I usually end up having to use browser anyway. it doesn't remember my log in info. I don't know what purpose it really serves.
2026-03-31	Ro*****	Great always
Great always
2026-03-15	Pe*****	This is a terrible app. Glitchy, and error-prone. Just what you get when dealing with a private-for profit utility monopoly like PSE.
This is a terrible app. Glitchy, and error-prone. Just what you get when dealing with a private-for profit utility monopoly like PSE.
2026-02-08	St*****	Works ok when you have good internet, but even then could use some work. Unfortunately cellular service gets spotty during power outages, often making this app difficult to impossible to use for its main purpose, reporting and tracking power outages.
Works ok when you have good internet, but even then could use some work. Unfortunately cellular service gets spotty during power outages, often making this app difficult to impossible to use for its main purpose, reporting and tracking power outages.