Reviews of IDrive Online Backup

By: IDrive Inc

List of user reviews and ratings for IDrive Online Backup

Total ratings

4.29 (Rating count: 18,228)

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Review summary

User reviews are mixed. Many praise IDrive for affordable pricing, a generally easy backup experience, and responsive developers who fix issues. However, reliability is a major concern, with frequent crashes, backups that don’t run or stop unexpectedly, and restore failures that raise data-loss worries. Additional pain points include price hikes and renewal/billing problems, limited customer support, and privacy/account-control concerns (e.g., deleting payment info or accounts). Some users also note decent cross-platform support, including Linux. Overall, the service can work well when stable but reliability and control issues are common complaints.

Pros

Affordable pricing and good value for cloud backup.
Easy-to-use backup system with generally good performance when it works.
Developers are responsive and fix issues quickly.
Viewed as a must-have tool to protect data.
Cross-platform support (including Linux) adds flexibility.

Cons

Frequent crashes and overall unreliability, including backups failing to run.
Restoring backups is unreliable and data loss risk exists.
Auto-backup stops unexpectedly and backup notifications glitch.
Pricing hikes, renewal issues, and weak customer support.
Privacy and account-control concerns (no easy option to delete payment info or account).

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User Reviews

Recent rating average: 4.00

All time rating average: 4.29

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35% (68)

Date	Author	Comment
2026-06-16	Ij*****	I drive better related Android backup data
I drive better related Android backup data
2026-06-10	Ja*****	Working ok on Google pixel and Xiaomi pad 6 so far
Working ok on Google pixel and Xiaomi pad 6 so far
2026-06-09	Aj*****	Nice app
Nice app
2026-06-07	Ch*****	its good for backing up, but the notifications are really crazy. its an all or nothing. i dont need to be notified when a back was successful each and every time I take a new photo. I just want to be notified if there are errors! I use IDrive on my personal computer... notifications are much better there.
its good for backing up, but the notifications are really crazy. its an all or nothing. i dont need to be notified when a back was successful each and every time I take a new photo. I just want to be notified if there are errors! I use IDrive on my personal computer... notifications are much better there.
2026-06-06	On*****	I'm happy for organization
I'm happy for organization
2026-06-04	De*****	can't play encrypted files
can't play encrypted files
2026-05-24	Da*****	Works well but seems to log me out without any notification so I can end up going weeks without it backing up, unaware that it's logged me out
Works well but seems to log me out without any notification so I can end up going weeks without it backing up, unaware that it's logged me out
2026-05-23	Ja*****	Unbelievable good, and has followed me with all my phones over the years, trusted backup and has auto camera upload.
Unbelievable good, and has followed me with all my phones over the years, trusted backup and has auto camera upload.
2026-05-21	Br*****	great job
great job
2026-05-15	Sk*****	no way to tell if backup worked
no way to tell if backup worked