Reviews of Proov Fertility & Menopause

By: MFB Fertility, Inc.

List of user reviews and ratings for Proov Fertility & Menopause

Total ratings

3.39 (Rating count: 294)

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Review summary

Users of the Proov Fertility & Menopause app frequently encounter problems with the camera feature failing to read test photos due to lighting and errors, greatly impacting usability and accuracy. The app is often described as hard to navigate, with limited ability to edit or enter data flexibly. Notifications and timers are unreliable, and customer support is slow or unresponsive. While the concept of integrating fertility testing with cycle tracking is appreciated, many users find the app frustrating and difficult to use, reducing trust and satisfaction with the product.

Pros

App provides a way to track fertility and hormone data for users.
Users appreciate the concept of integrating test strip results with cycle tracking.
Initial setup process can be completed quickly by some users.
Users who do get photos accepted have successfully tracked their cycle phases.
The app offers explanations and insights about hormone levels for those who navigate it.

Cons

Camera capture feature is unreliable and problematic; many users report inability to get the app to accept photos due to lighting or other errors.
App is perceived as difficult to navigate and not user-friendly, with issues editing past data or dates.
Timers and notifications do not function properly, e.g., timer stops when screen closes, notifications disappear immediately.
Lack of flexibility and control in the app frustrates users; for example, inability to enter missed tests or manually record tests off-schedule.
Poor customer support response and communication reported, including login issues and delayed email replies.

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User Reviews

Recent rating average: 1.90

All time rating average: 3.39

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7% (10)

Date	Author	Comment
2024-07-23	Wa*****	Serious flaws with the app. I bought a 5 pack for days 7dpo to days 10dpo. For most of that time I was unable to capture the photo of the sticks as the app kept blackening my screen and giving an error msg. The results I have are now inaccurate because they are outside of the timeframe window that was listed. But as of yesterday at least I know that I ovulated. It would have been nice to have ALL of the data collectively. This was a letdown.
Serious flaws with the app. I bought a 5 pack for days 7dpo to days 10dpo. For most of that time I was unable to capture the photo of the sticks as the app kept blackening my screen and giving an error msg. The results I have are now inaccurate because they are outside of the timeframe window that was listed. But as of yesterday at least I know that I ovulated. It would have been nice to have ALL of the data collectively. This was a letdown.
2024-05-24	Ya*****	The app camera capture feature doesn't work, which can be problematic as you have no other way of obtain a result unless you email the company which isn't always quick to respond. My phone is just over a year old, so it can't be my hardware. I was told someone from tech support would follow up, and never heard back.
The app camera capture feature doesn't work, which can be problematic as you have no other way of obtain a result unless you email the company which isn't always quick to respond. My phone is just over a year old, so it can't be my hardware. I was told someone from tech support would follow up, and never heard back.