Reviews of mEzee

By: PROLiNK App

List of user reviews and ratings for mEzee

Total ratings

4.33 (Rating count: 277)

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Review summary

Users appreciate the app's ability to centrally manage various Prolink smart devices and commend the helpful customer support. However, multiple reviews report frequent crashes, poor connectivity, and laggy performance. The app's interface is not user-friendly, lacking clarity and missing features like dark mode. Recording and playback functions are unreliable, and device hardware quality has issues such as IR glare. Improvements in stability, UI, automation features, and device integration are needed to enhance user experience.

Pros

App integrates multiple Prolink smart devices such as IP cameras, smart plugs, lighting, IR controllers, and Google Home, enabling centralized management.
Customer service is responsive and helpful, assisting users in mastering configuration and setup.
App provides essential functionalities initially such as device control, recording, and alerts that work as expected.
Some users find the app helpful in simplifying their smart home management and improving their lifestyle.
The app supports alarm and detection notifications.

Cons

Frequent app crashes and bugs preventing proper opening and usage reported by multiple users.
Connectivity issues with devices, including difficulty connecting and devices disappearing from the app after phone resets.
Poor user interface and experience including lack of dark mode, difficult or ambiguous instructions, non-intuitive scheduling and automation features.
Laggy performance and poor responsiveness during live view, playback, zoom, and camera control leading to frustrating user experience.
Recording and playback functionalities are unreliable, with users unable to view or save video recordings and replay functions often failing.
Limited customization options in scheduling and automation, such as no everyday repeat option and limits on number of tasks.
Audio-visual hardware issues such as glaring IR night vision and subpar build quality of camera devices.

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User Reviews

Recent rating average: 1.20

All time rating average: 4.33

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59% (13)

Date	Author	Comment
2025-01-17	Sa*****	I'm getting an error when trying to create an account using my Google account. I only get a small black rounded box near the "G" icon and that's it. Nothing else happens
I'm getting an error when trying to create an account using my Google account. I only get a small black rounded box near the "G" icon and that's it. Nothing else happens
2024-12-18	Ji*****	It's usable, but how does this bloated app take up 500 MB?? Please clean up your artifacts
It's usable, but how does this bloated app take up 500 MB?? Please clean up your artifacts
2024-11-22	zi*****	the app wont allow me connect with my devices.
the app wont allow me connect with my devices.
2024-11-17	Ra*****	Seriously, do they actually use their own Prolink products? 1. My registered account for the app with 10+ devices disappeared after resetting my phone. 2. Prolink power plugs tend to go missing regularly when placed in odd locations. They prone to interference when the competition plugs work just fine. 3. These are OEM made in China product with questionable quality. Really disappointing after buying 10+ units for the business.
Seriously, do they actually use their own Prolink products? 1. My registered account for the app with 10+ devices disappeared after resetting my phone. 2. Prolink power plugs tend to go missing regularly when placed in odd locations. They prone to interference when the competition plugs work just fine. 3. These are OEM made in China product with questionable quality. Really disappointing after buying 10+ units for the business.
2024-11-07	iv*****	Can add a dark UI theme. White interface is too distracting when opening app at night.
Can add a dark UI theme. White interface is too distracting when opening app at night.
2024-11-04	Gu*****	Recording doesn't work anymore. When you turn it on, says successful then it's deactivated again.
Recording doesn't work anymore. When you turn it on, says successful then it's deactivated again.
2024-09-23	Me*****	The app has been crashing due to a bug.. Can't open.. Please fix it .. Thanks
The app has been crashing due to a bug.. Can't open.. Please fix it .. Thanks
2024-09-13	Va*****	The app has been crashing due to a bug. I can't open the app and watch the video. Pls. fix! Thank you!
The app has been crashing due to a bug. I can't open the app and watch the video. Pls. fix! Thank you!
2024-04-29	Mi*****	Bought a smart light bulb, and it's a complicated piece of junk. The app requires an account, can only find the light sometimes, and requires wifi to setup (why not use Bluetooth). Honestly, regular light bulbs have worked fine for 100 years, not everything needs to be a smart device.
Bought a smart light bulb, and it's a complicated piece of junk. The app requires an account, can only find the light sometimes, and requires wifi to setup (why not use Bluetooth). Honestly, regular light bulbs have worked fine for 100 years, not everything needs to be a smart device.
2024-03-06	W *****	Latest app killed the functionality of smart bulb timed on/off selections, you can no longer select a certain hue when you turn it on using the scheduler. What's worse, if you had turn on such a function prior to the app updating(in my case), the lighting function that you selected stays forever hidden and turns on/off on it's own as if it was still there with no way for you to disable or enable it. What's more, you can no longer save preferred custom hues in the application.
Latest app killed the functionality of smart bulb timed on/off selections, you can no longer select a certain hue when you turn it on using the scheduler. What's worse, if you had turn on such a function prior to the app updating(in my case), the lighting function that you selected stays forever hidden and turns on/off on it's own as if it was still there with no way for you to disable or enable it. What's more, you can no longer save preferred custom hues in the application.