Reviews of Elo GPS

By: Procon Analytics

List of user reviews and ratings for Elo GPS

Total ratings

2.47 (Rating count: 248)

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Review summary

Many users find the Elo GPS Android app unreliable due to inaccurate and delayed location updates, leading to false theft alerts and frustration. Customer service is reported as poor. The app frequently crashes and lacks proper functionality in several features beyond basic tracking. Some users appreciate the core location service and notification capabilities, but overall, the app does not meet expectations and is considered a waste of money, especially when purchased as an add-on through dealerships.

Pros

Basic GPS tracking functionality is present and can locate the vehicle on a map.
The app provides notifications and alerts related to vehicle location and geofencing.
Some users find the app handy to monitor their vehicle at all times.
The app includes additional features such as fuel level display and vehicle information, though functionality varies.
Subscription service is included with certain new vehicles, making it a convenient add-on for some.

Cons

Location updates are frequently inaccurate, delayed, or outdated, causing false alerts about vehicle movement.
Customer service is unresponsive or ineffective when dealing with technical issues.
The app crashes or freezes often; poor stability and performance frustrate users.
Limited features in the basic version, and extra functions often do not work as expected (e.g., camera editing, EV charge display, tire pressure).
Incompatibility issues appear, such as reliance on specific carriers (e.g., Verizon) and hardware problems that affect phone connectivity or infotainment systems.

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User Reviews

Recent rating average: 1.30

All time rating average: 2.47

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71% (15)

Date	Author	Comment
2024-09-19	Mi*****	Location all over the place. Useless. Customer service nonexistent. Don't waste your money.
Location all over the place. Useless. Customer service nonexistent. Don't waste your money.
2024-05-05	Gi*****	Not worth it, i dont reccommend getting this for your car. The dealership told me it was mandatory and refuses to take it off so I kept it on my contract only to find out that it isn't accurate or anything at all. I will not be using this app any further than I have.
Not worth it, i dont reccommend getting this for your car. The dealership told me it was mandatory and refuses to take it off so I kept it on my contract only to find out that it isn't accurate or anything at all. I will not be using this app any further than I have.
2024-03-14	C.*****	The gps came with the vehicle that I purchased and decided to buy the subscription. The app sucks and/or the unit sucks! I have to call customer service every time to reset the unit. If you're thinking about buying the subscription...DON'T! What a waste!
The gps came with the vehicle that I purchased and decided to buy the subscription. The app sucks and/or the unit sucks! I have to call customer service every time to reset the unit. If you're thinking about buying the subscription...DON'T! What a waste!
2024-01-29	Ta*****	Rarely has location updated correctly. It will often say my car has left home and I go rushing out to see if it just got stolen. Always just sitting in the driveway thankfully. Came as part of our new car. Definitely wouldn't have subscribed to it myself.
Rarely has location updated correctly. It will often say my car has left home and I go rushing out to see if it just got stolen. Always just sitting in the driveway thankfully. Came as part of our new car. Definitely wouldn't have subscribed to it myself.
2023-12-16	Ch*****	I like the app.... but some functions don't work. Won't let me use my camera to edit picture of vehicle or save any added info. So none of the extra functions working but the basic ones are really good.
I like the app.... but some functions don't work. Won't let me use my camera to edit picture of vehicle or save any added info. So none of the extra functions working but the basic ones are really good.
2023-11-29	St*****	Half the time the GPS shows readings that are 8 mins old or older - so its not updating correctly... and sometimes it doesn't update at all! One night I was waiting for my daughter to leave work and head home and I was watching the GPS app and it still said the car was sitting in the parking lot at her work when she walked in my front door! Just not a good GPS at all. Also, fuel level is constantly wrong. I would not recommend using this device EVER.
Half the time the GPS shows readings that are 8 mins old or older - so its not updating correctly... and sometimes it doesn't update at all! One night I was waiting for my daughter to leave work and head home and I was watching the GPS app and it still said the car was sitting in the parking lot at her work when she walked in my front door! Just not a good GPS at all. Also, fuel level is constantly wrong. I would not recommend using this device EVER.
2023-10-14	Yu*****	Purchased a new vehicle with this "optional add-on" already installed. A convenient tool for dealership mark-up purpose. Does not do the claimed job for the vehicle owners. Couldn't agree more with other 1 star reviews. Dealership agreed to have the device removed but refused to refund within 30 days of purchase.
Purchased a new vehicle with this "optional add-on" already installed. A convenient tool for dealership mark-up purpose. Does not do the claimed job for the vehicle owners. Couldn't agree more with other 1 star reviews. Dealership agreed to have the device removed but refused to refund within 30 days of purchase.
2023-09-04	Jo*****	this app is useless and really makes me regret purchasing this add on. No real functionality, inaccurate, and will display Fuel Level, but no EV Charge percentage. Won't show tires pressures, anything useful. if this thing is installed in the vehicle you want to buy walk away or ask to have it removed prior to purchase it is worthless.
this app is useless and really makes me regret purchasing this add on. No real functionality, inaccurate, and will display Fuel Level, but no EV Charge percentage. Won't show tires pressures, anything useful. if this thing is installed in the vehicle you want to buy walk away or ask to have it removed prior to purchase it is worthless.
2023-08-14	Ha*****	My car left for Stockton at 7:45 this morning. 3 hours later said the car was still in the garage at my house. Try to update, does not help. Email Tech Support only gotta reply. And they will get back with me at 24 to 48 hours. The car could be stolen and taken cross-country. By that time, very lousy app had to pay for from the dealership. Either that or not buy the car thought it would work great, No, it doesn't. Only gave it one star for review because I don't have zero.
My car left for Stockton at 7:45 this morning. 3 hours later said the car was still in the garage at my house. Try to update, does not help. Email Tech Support only gotta reply. And they will get back with me at 24 to 48 hours. The car could be stolen and taken cross-country. By that time, very lousy app had to pay for from the dealership. Either that or not buy the car thought it would work great, No, it doesn't. Only gave it one star for review because I don't have zero.
2023-06-26	Ta*****	Not sure if it's the app or the actual "GPS" that is awful, but this thing never knows where the car is, and doesn't work unless you have Verizon service. It never tells me if the car is in or out of the geo fence, and rarely gives me real time data. If it hadn't been installed on the car, I'd have deleted long ago. There are way better apps or there (Chevrolet is awesome) that actually work!
Not sure if it's the app or the actual "GPS" that is awful, but this thing never knows where the car is, and doesn't work unless you have Verizon service. It never tells me if the car is in or out of the geo fence, and rarely gives me real time data. If it hadn't been installed on the car, I'd have deleted long ago. There are way better apps or there (Chevrolet is awesome) that actually work!