Reviews of Priv - Salon delivered to you

By: PRIV App

List of user reviews and ratings for Priv - Salon delivered to you

Total ratings

4.19 (Rating count: 295)

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Review summary

Users praise professional, courteous artists and the convenience of at-home salon services with messaging features. However, common issues include app crashes and failure to open on many devices, limited service availability in various regions, high and not transparently displayed pricing, occasional poor service quality with no accountability, and a generally slow and glitchy app experience. While some long-time service providers report positive experiences, many customers face significant usability challenges.

Pros

Professional and courteous makeup artists providing outstanding and natural looks.
Convenient service with the ability to message artists directly through the app and send inspiration pictures.
Service providers are generally friendly and punctual.
The app’s concept of delivering salon services to the user's location is appreciated.
Some long-term partners, such as nail technicians, report pleasant experiences and suggest the app has expanded its service areas.

Cons

The app frequently fails to open or crashes on various devices including Samsung and Google Pixel phones.
Services and providers are not available in many users' areas, limiting usability.
Pricing is perceived as high, often double the usual cost, and additional fees are not clearly displayed until confirmation.
Lack of accountability from service providers, including last-minute cancellations without recourse or ability to leave reviews.
The app runs slowly and sometimes freezes, leading to a frustrating user experience.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.19

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50% (11)

Date	Author	Comment
2025-01-28	li*****	Professional, courteous and performed an outstanding job with my makeup.
Professional, courteous and performed an outstanding job with my makeup.
2024-12-12	Er*****	This was my first time using this platform. I definitely was skeptical, but the experience and professionalism with MUA Lakeshia made me feel comfortable and beautiful. "What else can a woman want "
This was my first time using this platform. I definitely was skeptical, but the experience and professionalism with MUA Lakeshia made me feel comfortable and beautiful. "What else can a woman want "
2024-11-14	Ra*****	Does not open even after reinstall
Does not open even after reinstall
2024-11-07	Ve*****	is not the service. it's the app. It could function better.
is not the service. it's the app. It could function better.
2024-06-26	Jo*****	the makeup artist made me look like a muddy street clown. I asked her to redo it, she did and was friendly about it, but I could have done a better job on my own. The airbrush was not worth it and overall, I'm really disappointed in quality of the service, especially for the price. Both the hair and makeup ladies arrived on time and were nice, but the end result was not good.
the makeup artist made me look like a muddy street clown. I asked her to redo it, she did and was friendly about it, but I could have done a better job on my own. The airbrush was not worth it and overall, I'm really disappointed in quality of the service, especially for the price. Both the hair and makeup ladies arrived on time and were nice, but the end result was not good.
2024-05-18	Lo*****	Alana did a fabulous job; glamorous yet subtle and natural. Gorgeous make-up! Thank you
Alana did a fabulous job; glamorous yet subtle and natural. Gorgeous make-up! Thank you
2023-11-18	Gu*****	The app works, unfortunately there is no accountability from the service providers, which is a major issue. And you can't leave reviews in cases like mine, please keep reading. I had a makeup appointment for my mom the morning of my wedding, Haley, the service provider, canceled one hour before the appointment! Keep an eye and make sure you do not book with her (Haley, profile photo; long whiteish blonde hair wearing a blue jacket).
The app works, unfortunately there is no accountability from the service providers, which is a major issue. And you can't leave reviews in cases like mine, please keep reading. I had a makeup appointment for my mom the morning of my wedding, Haley, the service provider, canceled one hour before the appointment! Keep an eye and make sure you do not book with her (Haley, profile photo; long whiteish blonde hair wearing a blue jacket).
2022-09-28	Da*****	super convenient app pros: can message the person on the app and send inspo pictures, multiple times for availability, they come to YOU cons: gratuity and platform fee is added at confirmation but NOT displayed at any other time after booking. The price on your calendar is the base price
super convenient app pros: can message the person on the app and send inspo pictures, multiple times for availability, they come to YOU cons: gratuity and platform fee is added at confirmation but NOT displayed at any other time after booking. The price on your calendar is the base price
2022-04-04	Pa*****	The app doesn't open because there's a bug.
The app doesn't open because there's a bug.
2022-03-04	St*****	App won't open on Samsung note 10+
App won't open on Samsung note 10+