Reviews of Pristine Auction

By: Pristine Auction

List of user reviews and ratings for Pristine Auction

Total ratings

4.34 (Rating count: 346)

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Review summary

Users appreciate the wide variety of authentic collectibles and the fun auction experience offered by the app. However, many report frequent technical issues including crashes, freezing, payment problems, and auction timer bugs. High fees, especially shipping and buyer's premiums, are a common complaint. Customer service is criticized for slow responses and poor problem resolution, leading to distrust. While the app's design is user-friendly, technical and operational challenges significantly hinder the overall user experience.

Pros

Fun and easy to use auction interface
Wide variety of items for collectors
Generally authentic items are sold
User-friendly and organized app design
Occasional fast delivery and polite customer service

Cons

App frequently crashes, freezes, and has login/payment processing issues
High and sometimes hidden fees including buyer's premium and excessive shipping costs
Auction timers often malfunction or are inconsistent, causing confusion
Poor customer service with slow responses and unresolved refund/shipment problems
Payment and checkout system is unreliable, causing bidding and payment difficulties

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User Reviews

Recent rating average: 2.00

All time rating average: 4.34

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6% (13)

Date	Author	Comment
2024-12-18	Br*****	This app has been horrible. I would place bets on things and all of the sudden they would jump up and extreme amount and then I would see the same item from the same seller back up the next day. And I have seen it multiple times for things I was looking at. So they have to be using accounts to jack up the prices to get what they want for it. And twice I won and both times I would go to collect and pay and the app would either bounce me out or just bring me to the main screen.
This app has been horrible. I would place bets on things and all of the sudden they would jump up and extreme amount and then I would see the same item from the same seller back up the next day. And I have seen it multiple times for things I was looking at. So they have to be using accounts to jack up the prices to get what they want for it. And twice I won and both times I would go to collect and pay and the app would either bounce me out or just bring me to the main screen.
2024-09-25	Ke*****	I'm unable to log in from the app. I must go to Facebook search for Pristine Auction, then click on it to click shop now.
I'm unable to log in from the app. I must go to Facebook search for Pristine Auction, then click on it to click shop now.