Reviews of Prime Time Shuttle

By: Ride Share Pro Inc App

List of user reviews and ratings for Prime Time Shuttle

Total ratings

3.25 (Rating count: 232)

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Review summary

Review highlights show strong value when the service is reliable: on-time arrivals, friendly drivers, and cheaper luxury options, with smooth airport transfers and easy reservations. However, multiple reviews point to recurring problems: last-minute cancellations and missed pickups with little or no apology, frequent app issues (logins, changing times, wrong pickup locations, and tracking glitches), and uneven customer service. The service area also appears limited (Anaheim). Overall, Prime Time Shuttle offers good price and convenience but suffers from reliability and IT-related consistency issues that undermine trust.

Pros

Reliable and on-time service with friendly drivers
Cheaper pricing vs Uber/Lyft for many routes, with luxury vehicle options
Easy-to-use app and straightforward reservation process
Positive airport transfer experiences (drivers waiting, smooth trips)
Quality cars and professional drivers

Cons

Frequent last-minute cancellations by the service with poor communication
App reliability and usability issues (login loops, inability to change times, wrong pickup locations, tracking glitches)
Limited service area (Anaheim-only)
Wrong pickup locations and difficulty correcting information
Inconsistent customer service after problems

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User Reviews

Recent rating average: 4.10

All time rating average: 3.25

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46% (36)

Date	Author	Comment
2026-08-29	De*****	Elvia was very pleasant.
Elvia was very pleasant.
2026-08-19	El*****	sometimes the vehicle tracking doesn't work, but usually the service is very smooth.
sometimes the vehicle tracking doesn't work, but usually the service is very smooth.
2026-08-17	Je*****	broken app; potentially a scam. I tried to book a reservation and everything seemed okay until I confirmed, after which the drop off point changed to somewhere else that I didn't choose!!! of course I tried to change the reservation but the app kept crashing. I wasn't comfortable with this at this point so I tried to cancel but they charged $5. potentially a scam?
broken app; potentially a scam. I tried to book a reservation and everything seemed okay until I confirmed, after which the drop off point changed to somewhere else that I didn't choose!!! of course I tried to change the reservation but the app kept crashing. I wasn't comfortable with this at this point so I tried to cancel but they charged $5. potentially a scam?
2026-08-15	Ry*****	We typically use the app to track our driver so we know how long we'll have to wait for pickup... which has always worked well enough for our purposes. And, although I've only used the function once (when our homecoming flight was delayed by 2 hours due to weather), the app's 'Contact Us' feature was immensely helpful and reassuring. It allowed me, via real-time chat, to confirm that Primetime was aware of the delay and was shifting our shuttle reservation accordingly. Well done.
We typically use the app to track our driver so we know how long we'll have to wait for pickup... which has always worked well enough for our purposes. And, although I've only used the function once (when our homecoming flight was delayed by 2 hours due to weather), the app's 'Contact Us' feature was immensely helpful and reassuring. It allowed me, via real-time chat, to confirm that Primetime was aware of the delay and was shifting our shuttle reservation accordingly. Well done.
2026-08-11	To*****	great service! always arrives on time...they accommodate your needs. Will definitely use this service in the future
great service! always arrives on time...they accommodate your needs. Will definitely use this service in the future
2026-07-26	Ja*****	On time and squeaky clean van!
On time and squeaky clean van!
2026-07-21	FY*****	outstanding service. Great driver. very professional and friendly.
outstanding service. Great driver. very professional and friendly.
2026-07-17	La*****	it doesn't work won't allow me to sign in
it doesn't work won't allow me to sign in
2026-07-14	Br*****	great
great
2026-07-13	Do*****	everything went smoothly
everything went smoothly