Reviews of Prime Time Shuttle

By: Ride Share Pro Inc App

List of user reviews and ratings for Prime Time Shuttle

Total ratings

3.25 (Rating count: 230)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Review highlights show strong value when the service is reliable: on-time arrivals, friendly drivers, and cheaper luxury options, with smooth airport transfers and easy reservations. However, multiple reviews point to recurring problems: last-minute cancellations and missed pickups with little or no apology, frequent app issues (logins, changing times, wrong pickup locations, and tracking glitches), and uneven customer service. The service area also appears limited (Anaheim). Overall, Prime Time Shuttle offers good price and convenience but suffers from reliability and IT-related consistency issues that undermine trust.

Pros

Reliable and on-time service with friendly drivers
Cheaper pricing vs Uber/Lyft for many routes, with luxury vehicle options
Easy-to-use app and straightforward reservation process
Positive airport transfer experiences (drivers waiting, smooth trips)
Quality cars and professional drivers

Cons

Frequent last-minute cancellations by the service with poor communication
App reliability and usability issues (login loops, inability to change times, wrong pickup locations, tracking glitches)
Limited service area (Anaheim-only)
Wrong pickup locations and difficulty correcting information
Inconsistent customer service after problems

Upgrade to see all 73 reviews

User Reviews

Recent rating average: 3.40

All time rating average: 3.25

Upgrade to see all 73 reviews

48% (35)

Date	Author	Comment
2026-07-26	Ja*****	On time and squeaky clean van!
On time and squeaky clean van!
2026-07-21	FY*****	outstanding service. Great driver. very professional and friendly.
outstanding service. Great driver. very professional and friendly.
2026-07-17	La*****	it doesn't work won't allow me to sign in
it doesn't work won't allow me to sign in
2026-07-14	Br*****	great
great
2026-07-13	Do*****	everything went smoothly
everything went smoothly
2026-07-03	RO*****	convenient, friendly service. and usually cheaper than other TRANSFERS SERVICES...
convenient, friendly service. and usually cheaper than other TRANSFERS SERVICES...
2026-06-26	Br*****	very easy and nice drivers.
very easy and nice drivers.
2026-06-13	Am*****	It says I need to update the app, so I did. However it doesn't update, so I cant use the app.
It says I need to update the app, so I did. However it doesn't update, so I cant use the app.
2026-06-13	mt*****	doesn't work. lame
doesn't work. lame
2026-06-13	Ra*****	terrible app....wanted me to update, when I clicked on it it had me click on open, then it was an endless loop of update > open > update >open. website was useless too
terrible app....wanted me to update, when I clicked on it it had me click on open, then it was an endless loop of update > open > update >open. website was useless too