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2.87 (Rating count: 56)Review summary
Multiple users report that Prempoint is slow and unreliable, often failing to connect to Bluetooth locks or load properly. The app's user interface is described as poor and difficult to navigate, with frequent network and authentication issues requiring reinstallation or phone restarts. Despite these problems, it successfully provides digital key access for some users and helps manage facility access and cleanliness. Guest access features are notably problematic. Overall, the app's performance issues significantly hinder user experience and access convenience. Pros
- Provides access control to facilities such as bathrooms and showers.
- Supports digital key functionality for unlocking doors.
- Works well for some users (e.g., on Google Pixel devices).
- Strict management helps maintain facility cleanliness and order.
Cons
- App is very slow to load and perform unlocking functions, sometimes taking minutes.
- Frequent failures with Bluetooth lock connectivity; often doesn't work reliably.
- User interface is poor, non-intuitive, and hard to navigate.
- App frequently requires uninstalling and reinstalling to work properly.
- Connectivity and network issues are common, requiring phone restarts.
- Guest access feature is ineffective and difficult to use.
- Overall, app is unstable and unreliable, causing frustration and access delays.
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User Reviews
Recent rating average: 1.80
All time rating average: 2.87
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-01-03 |  | | Slow to load Bluetooth locks take 3 minutes or more to unlock if they work at all |
| Slow to load Bluetooth locks take 3 minutes or more to unlock if they work at all | |||
| 2023-09-07 |  | | HORRIBLE app!!! (Don't believe ANY good review.) I only have it because the place I live requires it, in order to get into some of the facilities. It's super slow to open, no matter what kind of phone I have. A lot of the time I have to close it and then reopen it to get it to finally work. When it does work, it blinks red a lot, then does one quick little green blink. It's super easy to miss. Bottom line, if you HATE people, this is the app to force them to use. |
| HORRIBLE app!!! (Don't believe ANY good review.) I only have it because the place I live requires it, in order to get into some of the facilities. It's super slow to open, no matter what kind of phone I have. A lot of the time I have to close it and then reopen it to get it to finally work. When it does work, it blinks red a lot, then does one quick little green blink. It's super easy to miss. Bottom line, if you HATE people, this is the app to force them to use. | |||
| 2023-07-14 |  | | What a garbage app. Takes forever to open a door and doesn't even work half the time what a joke. Who ever made this app must suck terribly there job |
| What a garbage app. Takes forever to open a door and doesn't even work half the time what a joke. Who ever made this app must suck terribly there job | |||
| 2023-03-14 |  | | The app works for me. I'm using google pixel. |
| The app works for me. I'm using google pixel. | |||
| 2022-11-10 |  | | I didn't have any issues accessing the bathrooms on my visit to Washington state trailer park where my dad lives. The manager was really nice and gave me access to shower etc. I like how strict they are about people leaving items behind or making a mess they will shut down the bathrooms and I agree with that because these are grown adults careless about how they leave a bathroom behind... |
| I didn't have any issues accessing the bathrooms on my visit to Washington state trailer park where my dad lives. The manager was really nice and gave me access to shower etc. I like how strict they are about people leaving items behind or making a mess they will shut down the bathrooms and I agree with that because these are grown adults careless about how they leave a bathroom behind... | |||
| 2022-09-28 |  | | Super slow and laggy |
| Super slow and laggy | |||
| 2022-09-14 |  | | This app is absolutely garbage. Slow, clunky and ugly. But worse... It doesnt work. To add insult to injury, the app rarely works at all. Once I switch apps on my phone or close this app after use, it will not work again and reinstallation. Even with a fresh install it doesn't always work. |
| This app is absolutely garbage. Slow, clunky and ugly. But worse... It doesnt work. To add insult to injury, the app rarely works at all. Once I switch apps on my phone or close this app after use, it will not work again and reinstallation. Even with a fresh install it doesn't always work. | |||
| 2022-08-04 |  | | Terrible connection issues terrible user friendliness. Every time I open the app after the first login it says no network connection. I have to restart my phone and then I can use it once again before it says no network connection. Sometimes I log in and it says I have no entry points assigned to me so I have to uninstall and reinstall the goddamn app again. This is complete garbage. |
| Terrible connection issues terrible user friendliness. Every time I open the app after the first login it says no network connection. I have to restart my phone and then I can use it once again before it says no network connection. Sometimes I log in and it says I have no entry points assigned to me so I have to uninstall and reinstall the goddamn app again. This is complete garbage. | |||
| 2022-05-01 |  | | I would give 0 stars if I could. I hope the data they collect is worth the inconvenience |
| I would give 0 stars if I could. I hope the data they collect is worth the inconvenience | |||
| 2021-12-07 |  | | Sucks. Please fix. Spending 30 minutes to get in or lock a door is unreasonable. God forbid that is might put someone in danger having to wait to secure a door someone could be robbed raped or kill waiting for such. Or someone has to be somewhere at a certain time and is late because YOUR APP wont work. Great concept but poor execution. As this seems to be an issue for many. READ YOUR REVIEWS!!!!!!!!!!!! OMG FIX IT. I am force to use this app and 99% of the time it fails!!!!!!!!!!!!!!!!!!!!!!!! |
| Sucks. Please fix. Spending 30 minutes to get in or lock a door is unreasonable. God forbid that is might put someone in danger having to wait to secure a door someone could be robbed raped or kill waiting for such. Or someone has to be somewhere at a certain time and is late because YOUR APP wont work. Great concept but poor execution. As this seems to be an issue for many. READ YOUR REVIEWS!!!!!!!!!!!! OMG FIX IT. I am force to use this app and 99% of the time it fails!!!!!!!!!!!!!!!!!!!!!!!! | |||
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