Reviews of Premera

By: Premera App

List of user reviews and ratings for Premera

Total ratings

1.99 (Rating count: 553)

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Review summary

Users frequently report login problems with crashes and account lockouts, making the app unreliable. Navigation and UI issues, such as buttons being hidden behind phone controls, frustrate users. Provider search is limited and slow, affecting usability. Some features like screenshotting and downloading ID cards do not function as intended. On the positive side, the app is praised for its easy ID card and claim management, virtual appointments, helpful tracking of deductibles, and a clean, centralized interface.

Pros

Easy to use for ID card lookup and claim tracking
Virtual appointment booking feature
Helps keep track of deductibles and out-of-pocket levels
Well designed UI, centralized information portal

Cons

Frequent login issues, including crashes after login and account lockouts
App crashes consistently, especially post updates
Provider search is limited, slow, and cumbersome
Poor navigation and UI problems like overlaps with phone navigation buttons
Screenshot and download features for ID cards do not work properly

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User Reviews

Recent rating average: 1.10

All time rating average: 1.99

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75% (68)

Date	Author	Comment
2026-08-30	Ja*****	I can not log in. I hit the login button and it refreshes the login page. It doesn't even take me to a log in form for validation. Y'all need to fix your app or get new app developers because this is unacceptable for a big business to have on YOUR app interface.
I can not log in. I hit the login button and it refreshes the login page. It doesn't even take me to a log in form for validation. Y'all need to fix your app or get new app developers because this is unacceptable for a big business to have on YOUR app interface.
2026-08-28	Ca*****	Downloaded the app onto my new phone, went to try and log in, and hit the sign-in button multiple times, but it ended up not doing anything. Then I uninstalled and reinstalled the app, and the sign-in button actually took me to a website where I was able to authenticate using my passkey. It then returned to the app, and I was staring at the sign-in button again, and it sat there not doing anything. The forgot email button works, but that's all that works about this app.
Downloaded the app onto my new phone, went to try and log in, and hit the sign-in button multiple times, but it ended up not doing anything. Then I uninstalled and reinstalled the app, and the sign-in button actually took me to a website where I was able to authenticate using my passkey. It then returned to the app, and I was staring at the sign-in button again, and it sat there not doing anything. The forgot email button works, but that's all that works about this app.
2026-08-27	Br*****	when i go to sign in, it says i do not have a working browser on my device. i cannot get this app to work at all.
when i go to sign in, it says i do not have a working browser on my device. i cannot get this app to work at all.
2026-08-11	J *****	never lets you sign in, just gives an error every time. for months it's been like this. worthless.
never lets you sign in, just gives an error every time. for months it's been like this. worthless.
2026-08-11	ky*****	it rarely let's you in after you put your login information
it rarely let's you in after you put your login information
2026-08-04	Ja*****	Sign In button completely unresponsive
Sign In button completely unresponsive
2026-07-30	Ni*****	inconvenience at login itself, says "no browsers installed" - really? REALLY? Devs don't know how to use a webview that millions of apps use? I'm not changing my default browser or installing new ones to cater to a single app on my phone.
inconvenience at login itself, says "no browsers installed" - really? REALLY? Devs don't know how to use a webview that millions of apps use? I'm not changing my default browser or installing new ones to cater to a single app on my phone.
2026-05-16	Go*****	Sign in Button does not work. The app is totally useless.
Sign in Button does not work. The app is totally useless.
2026-05-13	Ty*****	do not work, trying to get a subscription filled, had my wife even try on her phone same thing. Tried to access at home, and it won't let me view anything. And keeps trying to redirect me to the app... that doesn't work... unless app
do not work, trying to get a subscription filled, had my wife even try on her phone same thing. Tried to access at home, and it won't let me view anything. And keeps trying to redirect me to the app... that doesn't work... unless app
2026-05-08	mu*****	Can't sign in, won't give a sign in space to fill
Can't sign in, won't give a sign in space to fill