Reviews of Pernia's Pop-Up Shop

By: Purple Style Labs Limited

List of user reviews and ratings for Pernia's Pop-Up Shop

Total ratings

4.73 (Rating count: 336)

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Review summary

Users appreciate the stylish, reasonably priced products and good variety offered by Pernia's Pop-Up Shop, along with occasional positive customer service experiences. However, many report significant issues including slow app performance, buggy wishlist and cart features, unreliable delivery times, and frustrating return policies. Customer support is often criticized for being unhelpful and rigid, especially regarding returns. The app's user experience is mixed, with some praising its design while others find it difficult to use, leading to a generally frustrating shopping experience for many.

Pros

Stylish and reasonably priced products.
Wide variety of fashion categories including ethnic and bridal wear.
Good customer service experiences reported by some users.
User-friendly interface and app design appreciated by some.
Exclusive discounts and daily deals available.

Cons

Poor app performance with slow loading times and frequent crashes.
Difficulties with the wishlist and cart functionality not retaining items.
Long and unreliable delivery times causing missed event deadlines.
Unfair and strict return policies, especially on discounted items.
Customer service often unhelpful and unresponsive to issues after purchase.

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User Reviews

Recent rating average: 3.30

All time rating average: 4.73

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163% (13)

Date	Author	Comment
2024-09-28	Ap*****	Excellent customer service! Their products are reasonably priced and stylish. I had an issue with the address and it was resolved in under 10 minutes!
Excellent customer service! Their products are reasonably priced and stylish. I had an issue with the address and it was resolved in under 10 minutes!
2024-02-29	Ma*****	If you are looking for a shopping app that doesn't let you shop, you've come to the right place!! You can never actually make a purchase without spending half a year finding someone to talk to then spending another half year chatting to them over WhatsApp. On the off chance you were able to make a purchase in the first place, you won't be able to make a return because they " custom make the piece when you order" even though you buy it in a standard size. Highly highly frustrating!!
If you are looking for a shopping app that doesn't let you shop, you've come to the right place!! You can never actually make a purchase without spending half a year finding someone to talk to then spending another half year chatting to them over WhatsApp. On the off chance you were able to make a purchase in the first place, you won't be able to make a return because they " custom make the piece when you order" even though you buy it in a standard size. Highly highly frustrating!!