Reviews of Premium Pension Mobile App

By: Premium Pension Limited App

List of user reviews and ratings for Premium Pension Mobile App

Total ratings

3.70 (Rating count: 673)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Many users experience persistent network errors, registration and login issues, and trouble resetting passwords on the Premium Pension Mobile App. Customer support is often unresponsive, and some find the app's data display unreliable. However, for those able to access it, the app offers a user-friendly interface with valuable features such as checking account balances, generating statements, and updating personal information. Improvement in stability, authentication, and customer service are needed to enhance overall user satisfaction.

Pros

The app offers features for checking account balances and generating statements easily.
The interface is generally user-friendly and easy to navigate for those who can access it.
The app enables users to update personal details such as bio-data and phone numbers.
It provides convenience in authorizing profile changes and monitoring pension contributions.

Cons

Frequent network errors and long buffering times making the app unusable for many users.
Users face problems registering or logging in due to invalid email recognition and password issues.
The password reset process is unreliable, often failing to send the required reset codes.
There is a lack of response and poor customer support from live chat and agents after complaints are lodged.
Inconsistent data display; some users see blank records or incorrect balances despite completing details.

Upgrade to see all 20 reviews

User Reviews

Recent rating average: 1.20

All time rating average: 3.70

Upgrade to see all 20 reviews

60% (12)

Date	Author	Comment
2023-08-04	Da*****	It's just impossible to use the app because it keeps returning network error. The first time I downloaded it some months ago I was expecting to see updated version but uptill now the problem remains even the website that I have accessed before is not showing any content. Premium pension do something.
It's just impossible to use the app because it keeps returning network error. The first time I downloaded it some months ago I was expecting to see updated version but uptill now the problem remains even the website that I have accessed before is not showing any content. Premium pension do something.
2023-07-05	Ad*****	This app is just useless, no record is showing on the app even when all my details are complete. Does that mean I won't be able to have access to my account/records? I've tried logging in several times with the same issue. The page that is meant to show the track record is blank, also showing current balance is 1000 I tried using the live chat, after lodging my complaints, the personnel attending to me didn't respond again.
This app is just useless, no record is showing on the app even when all my details are complete. Does that mean I won't be able to have access to my account/records? I've tried logging in several times with the same issue. The page that is meant to show the track record is blank, also showing current balance is 1000 I tried using the live chat, after lodging my complaints, the personnel attending to me didn't respond again.
2023-07-04	Ha*****	I haven't been able to register for almost 3 months now, it kept telling me invalid email and thats the same email i use for everything. I'm thinking of changing to others because I'm tired of this.
I haven't been able to register for almost 3 months now, it kept telling me invalid email and thats the same email i use for everything. I'm thinking of changing to others because I'm tired of this.
2023-07-03	Bi*****	Good app, please add biometric login feature for faster and easier login, not every time entering password. Thanks
Good app, please add biometric login feature for faster and easier login, not every time entering password. Thanks
2023-06-21	Tu*****	I haven't been able to register or login on several trials. It kept telling me network error after a long buffering... Tried this morning, it says "PEN number or Username or Number cannot be registered twice..." I'm befuddled. I tried login in, it was bulaba everywhere... Ok, change my password, all I got was balablu bluuu bulaba after another long buffering. I am tired...
I haven't been able to register or login on several trials. It kept telling me network error after a long buffering... Tried this morning, it says "PEN number or Username or Number cannot be registered twice..." I'm befuddled. I tried login in, it was bulaba everywhere... Ok, change my password, all I got was balablu bluuu bulaba after another long buffering. I am tired...
2022-08-17	La*****	I just downloaded the app, signed up, but I couldn't log in and I even tried resetting my password twice, still same thing. Please help!! I need to check my statement of account, its urgent. IT please help rectify
I just downloaded the app, signed up, but I couldn't log in and I even tried resetting my password twice, still same thing. Please help!! I need to check my statement of account, its urgent. IT please help rectify
2022-06-10	Am*****	Very disappointed in your App. Trying to login and it keeps telling me incorrect password. And while trying to reset my password the App is not sending me the 6 digit to reset my password.
Very disappointed in your App. Trying to login and it keeps telling me incorrect password. And while trying to reset my password the App is not sending me the 6 digit to reset my password.
2022-05-10	Ab*****	Am Disappointed in your apps ...You are not ready with this thing how on earth person can5 register with your apps...Mtsww am Disappointed seriously you supposed to give an expert to design Dis apps for you....But unfortunately You allow one shallow brain dead do it for you...I want to register but it refused to register all telling me error ...And I completed everything ...Even your So called AGENTS can't rectify the Issue ...🤦🤦🤦...They only told me to forget about it...Am disappointed
Am Disappointed in your apps ...You are not ready with this thing how on earth person can5 register with your apps...Mtsww am Disappointed seriously you supposed to give an expert to design Dis apps for you....But unfortunately You allow one shallow brain dead do it for you...I want to register but it refused to register all telling me error ...And I completed everything ...Even your So called AGENTS can't rectify the Issue ...🤦🤦🤦...They only told me to forget about it...Am disappointed
2022-05-10	AD*****	After downloading the application and successfull activation through my email, I was unable to login to the App. In keep on showing me invalid pin and RSA pin doesn't exist.. Why????
After downloading the application and successfull activation through my email, I was unable to login to the App. In keep on showing me invalid pin and RSA pin doesn't exist.. Why????
2022-02-02	ra*****	Can't login Ever since last month (January) I sent a mail for my retirement and they have me a form to fill which I have also done that and I received a message after I have filled the form online and they said they will get back to me and ever since then, I haven't heard from them since middle of last month, and I was so surprised that I can't login into my account on the app and even on website
Can't login Ever since last month (January) I sent a mail for my retirement and they have me a form to fill which I have also done that and I received a message after I have filled the form online and they said they will get back to me and ever since then, I haven't heard from them since middle of last month, and I was so surprised that I can't login into my account on the app and even on website