Reviews of PowerFlex

By: PowerFlex App

List of user reviews and ratings for PowerFlex

Total ratings

4.74 (Rating count: 1,033)

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Review summary

Users report frequent app crashes and phone restarts, mainly when initiating charging sessions or using the camera. The payment system is inconvenient, requiring upfront deposits and facing issues with common payment methods. The user experience is criticized for being unintuitive and complicated, with repetitive questions and difficult vehicle selection. Additionally, the app lacks essential features like accurate station details and reliable charging progress tracking. Despite these issues, customer service is praised for responsiveness, and the charging sessions can work properly when the app functions.

Pros

Charging sessions work when app functions properly.
Customer service is responsive and helpful.
App supports adaptive load management, enhancing charging infrastructure flexibility.

Cons

App frequently crashes and causes phone restarts, especially on Pixel 8 devices when using camera or starting charging sessions.
Payment system is cumbersome, requiring upfront deposits and causing issues with Google Pay and PayPal integration.
User interface and user experience are clunky, unintuitive, and overly complicated, requiring repeated inputs and difficult vehicle selection.
App lacks basic functionality like showing charging station prices, charger types, and status, making it hard to find useful info before visits.
Map and station information are incomplete or inaccurate, and charging meter readings can be incorrect compared to vehicle readings.

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User Reviews

Recent rating average: 1.90

All time rating average: 4.74

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56% (39)

Date	Author	Comment
2026-04-11	To*****	Horrible app fails every trip
Horrible app fails every trip
2026-04-11	Ke*****	Works for one month, then I couldn't log into it anymore.
Works for one month, then I couldn't log into it anymore.
2026-04-11	Jo*****	way too many clicks to start a session. had to create an account (with stupid password requirements), enter my "session details". just let me enter my credit card and station number ffs.
way too many clicks to start a session. had to create an account (with stupid password requirements), enter my "session details". just let me enter my credit card and station number ffs.
2026-04-04	Mr*****	This app is terrible. It is extremely convoluted and needlessly tedious. Even after going through all its tasks, it wouldn't even let me charge at the station. I hate it. These charging apps shouldn't be mandatory to charge, plenty of charging stations just have credit card readers on them.
This app is terrible. It is extremely convoluted and needlessly tedious. Even after going through all its tasks, it wouldn't even let me charge at the station. I hate it. These charging apps shouldn't be mandatory to charge, plenty of charging stations just have credit card readers on them.
2026-04-03	Jo*****	The charge station is poorly maintained, and the app is outdated, missing current vehicle models. Don't do business with this company.
The charge station is poorly maintained, and the app is outdated, missing current vehicle models. Don't do business with this company.
2026-03-27	Ma*****	This app sucks, it derps and will leave you stranded.
This app sucks, it derps and will leave you stranded.
2026-03-25	Ja*****	Great
Great
2026-03-08	Ma*****	One star for showing the quick minimum as $20 instead of $10 previously. I dislike greedy and baiting companies.
One star for showing the quick minimum as $20 instead of $10 previously. I dislike greedy and baiting companies.
2026-02-16	Au*****	Never use this app if you can avoid it. I must have selected something incorrectly in the weird and broken user interface that led to my car charging for only 2 minutes and then $10 in "idle fees." Zero help from customer support.
Never use this app if you can avoid it. I must have selected something incorrectly in the weird and broken user interface that led to my car charging for only 2 minutes and then $10 in "idle fees." Zero help from customer support.
2026-02-08	So*****	easy and convenient
easy and convenient