CCTS

App Description:
CCTS is an app designed for charging station operators and maintenance providers, offering convenient maintenance management and troubleshooting features for charging stations. With CCTS, users can easily monitor real-time status of charging stations, submit trouble tickets, and efficiently perform routine maintenance tasks to ensure optimal operation of charging equipment.

Key Features:

Charging Station Status Monitoring: View real-time status of charging stations and connectors (online, offline, charging, faulted, etc.), quickly identify anomalies, and respond promptly.

Trouble Ticket Handling: Support for submitting, tracking, and managing trouble tickets, with detailed updates on ticket statuses to ensure timely resolution.

Maintenance Management: Maintenance personnel can check connector status and perform various maintenance operations through the app, including resetting devices, configuring equipment, and updating firmware.

Ticket Management: Users can categorize and view tickets (open, in-progress, closed), allowing the operations team to efficiently track the progress of all trouble tickets.

Fault Type Identification: The app automatically classifies faults by type, helping users quickly determine the nature of the issue and take appropriate actions.

User-Friendly Interface: The app provides intuitive filter options, allowing users to filter charging stations by operator, status, and more, helping them locate and manage devices efficiently.

Target Users:
CCTS is designed for charging station operators, maintenance service providers, and technicians managing electric vehicle charging networks, helping them manage charging station equipment more effectively to ensure service continuity and reliability.