Reviews of PostScan Mail

By: PostScan Mail App

List of user reviews and ratings for PostScan Mail

Total ratings

4.40 (Rating count: 719)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

PostScan Mail offers a convenient service with immediate mail notifications and scanning, suited for travelers wanting a permanent address. However, users report significant issues such as high extra fees for forwarding, delayed or missing physical mail, app glitches, and slow customer service. While scanning and notifications generally work well, the cost and reliability of mail forwarding, along with app instability, are common concerns.

Pros

Provides a stable home mailing address for travelers and people who move frequently.
Immediate email notifications with scanned images of received mail.
Option to have mail shredded or forwarded as per user request.
Affordable pricing for basic scanning and mail notification services.
Good customer support experience reported by some users.

Cons

High and sometimes unclear additional fees for forwarding, shredding, and storage beyond the monthly subscription.
Delayed or missing physical mail forwarding, with long wait times for forwarded items (weeks to months).
App technical issues including crashes, glitches, and periods when the app does not work.
Customer service often slow or disorganized, with difficulty cancelling accounts and resolving problems.
Poor scan quality requiring repeated requests for rescans.

Upgrade to see all 21 reviews

User Reviews

Recent rating average: 2.00

All time rating average: 4.40

Upgrade to see all 21 reviews

38% (8)

Date	Author	Comment
2025-01-31	Tr*****	I travel a lot, and temporarily work out of state. I needed a mail service that would enable me to not have to change my address constantly, and would allow me to maintain an address in my home state, even though I'm not physically there. Post Scan Mail fits my needs perfectly. I have a home address with it, I get notified immediately regarding new mail, scanning is very prompt, and they'll either shred it or send it to me, wherever I request. It's a great service!
I travel a lot, and temporarily work out of state. I needed a mail service that would enable me to not have to change my address constantly, and would allow me to maintain an address in my home state, even though I'm not physically there. Post Scan Mail fits my needs perfectly. I have a home address with it, I get notified immediately regarding new mail, scanning is very prompt, and they'll either shred it or send it to me, wherever I request. It's a great service!
2024-10-23	Jo*****	Stat far away! Signed up and now unable to cancel account. Funny enough, they can't find my email or my info but keep charging me 10 a month for a service I've never used! Stay far away!
Stat far away! Signed up and now unable to cancel account. Funny enough, they can't find my email or my info but keep charging me 10 a month for a service I've never used! Stay far away!
2024-08-30	Ze*****	Majority time this app will charge you extra ( Shredd charges.. Storage charges .. envelope scan .. etc)this is my 3rd month ,l Have monthly subscription which is 10 dollar but they made bill for $22 and $18 etc. highly disappointed 😔..
Majority time this app will charge you extra ( Shredd charges.. Storage charges .. envelope scan .. etc)this is my 3rd month ,l Have monthly subscription which is 10 dollar but they made bill for $22 and $18 etc. highly disappointed 😔..
2024-03-08	De*****	mail forwarding costs just tripled They're charging $9.00 now to forward one letter when it used to be 3.20. Ridiculous. looking for something else
mail forwarding costs just tripled They're charging $9.00 now to forward one letter when it used to be 3.20. Ridiculous. looking for something else
2024-02-22	Mo*****	No mail received, seems like scam. Signed up in early 2023 and no mail for the entire year of sign up. It seems suspicious that there was absolutely nothing, not even spam or usps change of address package.
No mail received, seems like scam. Signed up in early 2023 and no mail for the entire year of sign up. It seems suspicious that there was absolutely nothing, not even spam or usps change of address package.
2023-07-19	Ry*****	This place is a scam. I've received 2 pieces of mail in the last 5 months from signing up when I usually get much more. Also, my first fedex package had a hard time finding the location given the address provided by this service. Support is horrible and it's a shady business. Do not use this and be extremely cautious using any digital mailbox.
This place is a scam. I've received 2 pieces of mail in the last 5 months from signing up when I usually get much more. Also, my first fedex package had a hard time finding the location given the address provided by this service. Support is horrible and it's a shady business. Do not use this and be extremely cautious using any digital mailbox.
2023-06-07	Ms*****	Updated Review: I hate to put even 1 star! I Received my package after waiting almost 6 months. It was forwarded to Mexico with the wrong information as if a child filled out the post office form. I had a complete struggle trying to get it from the post office in Mexico because the person who sent it from (post scan mail) filled out the name wrong. I was charged more than what the package costs and feel like they sent it cheap to pocket money, the box was in very bad condition as well.
Updated Review: I hate to put even 1 star! I Received my package after waiting almost 6 months. It was forwarded to Mexico with the wrong information as if a child filled out the post office form. I had a complete struggle trying to get it from the post office in Mexico because the person who sent it from (post scan mail) filled out the name wrong. I was charged more than what the package costs and feel like they sent it cheap to pocket money, the box was in very bad condition as well.
2023-05-27	Ja*****	Frustrated to no end! I have had this service since December 2022 and have not received any forwarded mail. When I contact them they say they fixed things but no. My mail from December still hasn't arrived and it is now May 26th. If I needed something important like a bank card ...OH WELL! I will be ending this service as soon as my year is over.
Frustrated to no end! I have had this service since December 2022 and have not received any forwarded mail. When I contact them they say they fixed things but no. My mail from December still hasn't arrived and it is now May 26th. If I needed something important like a bank card ...OH WELL! I will be ending this service as soon as my year is over.
2022-03-06	Sh*****	An update, the app hasn't worked for over 3 months now AT LEAST. I'm running an updated galaxy S10 for reference. It's become a desktop online app.
An update, the app hasn't worked for over 3 months now AT LEAST. I'm running an updated galaxy S10 for reference. It's become a desktop online app.
2021-09-02	Do*****	I guess it works... The scans are consistently terrible quality and I need to request a rescan.
I guess it works... The scans are consistently terrible quality and I need to request a rescan.