Reviews of Postmates - Food Delivery

By: Uber Technologies, Inc. App

List of user reviews and ratings for Postmates - Food Delivery

Total ratings

4.50 (Rating count: 237,131)

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Review summary

Reviews show a split experience: convenience and promos are valued, but refunds for missing or undelivered items are frequently denied or hard to obtain, often via unhelpful AI bots. Delivery is inconsistent, with late arrivals and cold meals common. Pricing concerns include hikes and occasional double charges or refund delays. App glitches and driver issues also surface, and some users feel service has declined since Uber Eats integration. Overall, the strongest negatives are refunds, support, and delivery reliability, while convenience and deals are the main positives.

Pros

Convenient and easy to order with a broad restaurant selection.
Frequent promos and discounts help offset costs.
Some users view it as reliable due to Uber ownership/integration.
Positive mentions of an easy-to-use interface and generally quick ordering.

Cons

Refund policy is inconsistent; missing or undelivered items are often not refunded, frequently handled by unhelpful AI chatbots.
Delivery times are inconsistent, with late arrivals and cold meals being common.
Pricing issues include high fees, price hikes, and occasional double charges or refund delays.
Poor customer support; reliance on AI bots and difficulty reaching a live agent.
App/driver issues such as wrong items, substitutions, and map/address inaccuracies.

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User Reviews

Recent rating average: 1.60

All time rating average: 4.50

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57% (245)

Date	Author	Comment
2026-08-10	Na*****	they dont have nashville tn deliveries
they dont have nashville tn deliveries
2026-08-10	Ma*****	pros: only app that works on military installations cons: no customer support very much. a lack of communication and then if I still have to drive halfway across town to pick up my food after the driver said they cannot come onto the military installation. there's no fee wave. there's no refund of any type. just oh, I'm sorry it sucks to suck. here's an AI. we don't have anybody for you to talk to but we have a robot. stupid
pros: only app that works on military installations cons: no customer support very much. a lack of communication and then if I still have to drive halfway across town to pick up my food after the driver said they cannot come onto the military installation. there's no fee wave. there's no refund of any type. just oh, I'm sorry it sucks to suck. here's an AI. we don't have anybody for you to talk to but we have a robot. stupid
2026-08-10	Va*****	prices could be better
prices could be better
2026-08-09	re*****	outrageous fees. not ordering grom this app ever
outrageous fees. not ordering grom this app ever
2026-08-08	An*****	I can't order through the app it keeps saying unable and seek an app help. but it's impossible to find your help button. this is very frustrating when you're on a time crunch this is ridiculous
I can't order through the app it keeps saying unable and seek an app help. but it's impossible to find your help button. this is very frustrating when you're on a time crunch this is ridiculous
2026-08-08	Ba*****	Wouldn't recommend to anyone. They make false advertisements on the main page that is misleading and predatory. No real reason to use this while Doordash exists.
Wouldn't recommend to anyone. They make false advertisements on the main page that is misleading and predatory. No real reason to use this while Doordash exists.
2026-08-06	Ju*****	when an order is wrong, this platform or the store doesn't compensate. I'm getting fried chicken again two days later because Popeyes was un satisfactory. after this order, Im differing to use this delivery service in the future.
when an order is wrong, this platform or the store doesn't compensate. I'm getting fried chicken again two days later because Popeyes was un satisfactory. after this order, Im differing to use this delivery service in the future.
2026-08-06	An*****	it's honestly ridiculous. I got a new phone and signed in like usual. it demanded I do a visual test but after 7x and then my staff came in and tried, we came to the conclusion that it makes no logical sense. even customer support said it doesn't make sense and to make a whole new account
it's honestly ridiculous. I got a new phone and signed in like usual. it demanded I do a visual test but after 7x and then my staff came in and tried, we came to the conclusion that it makes no logical sense. even customer support said it doesn't make sense and to make a whole new account
2026-08-05	Ed*****	I accidentally put the wrong address canceled within 30 seconds and they didn't give me my full money back and charge me 75% of my bill.
I accidentally put the wrong address canceled within 30 seconds and they didn't give me my full money back and charge me 75% of my bill.
2026-08-04	Jo*****	it's the cats knees!
it's the cats knees!