Reviews of Pollo Regio

By: PR CORPORATE OPERATIONS LLC

List of user reviews and ratings for Pollo Regio

Total ratings

4.68 (Rating count: 758)

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Review summary

Users love Pollo Regio's delicious food, fresh ingredients, and friendly staff. However, the Android app experiences frequent crashes, loading issues, and reward redemption problems, impacting user experience. Delivery service via third parties also causes frustration. Despite these issues, customers appreciate the promotions and the overall fast food experience, noting some inconsistency in food quality and occasional long wait times.

Pros

Delicious food, especially chicken, tacos, and fries
Friendly and helpful staff providing good customer service
Fresh food and complimentary warm chips and salsa
Effective promotions and reward system when app works
Visually appealing and well-designed app interface (in some cases)

Cons

App frequently freezes or gets stuck on loading or splash screen on Android devices
Users unable to redeem rewards or use promotions due to app malfunction
Delivery service issues including delays and problems with third-party delivery providers
Inconsistent food quality sometimes, particularly rice and chicken seasoning
Long wait times in-store or drive-thru reported by users

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User Reviews

Recent rating average: 2.50

All time rating average: 4.68

Upgrade to see all 21 reviews

33% (7)

Date	Author	Comment
2024-12-18	bo*****	Delicious tacos!! Fresh salsa bar & chips
Delicious tacos!! Fresh salsa bar & chips
2024-11-16	Ti*****	Prompt service and friendly staff and delicious food 😁
Prompt service and friendly staff and delicious food 😁
2024-10-29	Me*****	Cecilia N provided great customer service. The food was delicious as always. I loved having the promotions in App.
Cecilia N provided great customer service. The food was delicious as always. I loved having the promotions in App.
2024-10-03	Sh*****	Love the food but hate the unusable app. Just doesn't go past the loading screen on my android phone.
Love the food but hate the unusable app. Just doesn't go past the loading screen on my android phone.
2024-08-13	Br*****	App doesn't work on the Galaxy S24 Ultra, freezes on the splash screen and won't load.
App doesn't work on the Galaxy S24 Ultra, freezes on the splash screen and won't load.
2024-06-24	Al*****	The app does not work. I've Uninstalled and installed again and the app doesn't do anything. Like it's frozen. Hopefully it's fixed soon. I've been. Going a lot there and can't even redeem points.
The app does not work. I've Uninstalled and installed again and the app doesn't do anything. Like it's frozen. Hopefully it's fixed soon. I've been. Going a lot there and can't even redeem points.
2024-04-24	Al*****	App hasn't worked in quite some time. It just stays on the loading screen. Already reached out to customer service about a month ago, waiting for a fix. Can't use my Reward dollars or take advantage of any specials only available thru the app.
App hasn't worked in quite some time. It just stays on the loading screen. Already reached out to customer service about a month ago, waiting for a fix. Can't use my Reward dollars or take advantage of any specials only available thru the app.
2024-04-24	Pr*****	The chicken is delicious every time I buy it! But the rice was not so good a few times. Sometimes the rice was well cooked and soft. Other times part of the rice seemed partially uncooked or hard. Also the season in the rice sometimes was overpowering instead of just the right balance. The papas fritas so far is always fresh and delicious! Overall they make delicious food which makes me keep coming back for more! 🤤😁
The chicken is delicious every time I buy it! But the rice was not so good a few times. Sometimes the rice was well cooked and soft. Other times part of the rice seemed partially uncooked or hard. Also the season in the rice sometimes was overpowering instead of just the right balance. The papas fritas so far is always fresh and delicious! Overall they make delicious food which makes me keep coming back for more! 🤤😁
2024-04-11	Su*****	Don't use this app. They use third party to deliver and such they will fraud you by saying that the delivery boy has taken the delivery and they don't know anything about delivery as they. You will neither get food not get refund. Rather use doordash or favor or other reliable apps. Update: After a lot of back and forth, finally I got to get my refund.
Don't use this app. They use third party to deliver and such they will fraud you by saying that the delivery boy has taken the delivery and they don't know anything about delivery as they. You will neither get food not get refund. Rather use doordash or favor or other reliable apps. Update: After a lot of back and forth, finally I got to get my refund.
2024-04-10	St*****	I downloaded the app, I have Android. The app doesn't work at all. I uninstalled and installed again, but doesn't fix nothing. I talked to the employee from the store she gave me a phone number where I can complain about this issue, the lady from the complain area told me more people have the same issue. Hopefully they fix it quick so I can get rewards. I love this chicken.
I downloaded the app, I have Android. The app doesn't work at all. I uninstalled and installed again, but doesn't fix nothing. I talked to the employee from the store she gave me a phone number where I can complain about this issue, the lady from the complain area told me more people have the same issue. Hopefully they fix it quick so I can get rewards. I love this chicken.