Reviews of Pocket Geek Cloud

By: Assurant, Inc.

List of user reviews and ratings for Pocket Geek Cloud

Total ratings

4.30 (Rating count: 164)

Review summary

Users praise Pocket Geek Cloud for its dependable data backup, privacy protection, easy usability, and helpful customer support, noting it as a reliable tool for safeguarding data. However, multiple reviews highlight significant login problems, including 'access denied' errors, invalid email messages, and missing password recovery options, causing frustration. Compatibility issues and unresolved error codes also impede some users. Despite these drawbacks, many find the app effective and valuable for data recovery and phone security.

Pros

Provides reliable phone support and tech assistance, especially with Spectrum Mobile.
Automatically backs up data such as contacts, photos, videos, and more, ensuring data security.
Easy to operate and understand with a simple and direct interface.
Offers great privacy protection and real-time support.
Acts as a dependable secondary backup when primary backups fail.

Cons

Users experience difficulty logging in, with frequent 'access denied' and 'invalid email' errors.
Lack of or missing 'forgot password' functionality leading to login frustrations.
App throws various error codes (1005 & 270) preventing execution in some devices.
Compatibility issues on certain devices, e.g., Samsung Galaxy S24 Ultra.
Customer service sometimes unable to resolve login or access issues after extended support calls.

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User Reviews

Recent rating average: 3.80

All time rating average: 4.30

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Date	Author	Rating	Comment
2024-12-14	Mi*****		This is part of my phone support with Spectrum Mobile. The service has been fabulous. Any tech questions about my phone they have the answers.
This is part of my phone support with Spectrum Mobile. The service has been fabulous. Any tech questions about my phone they have the answers.
2024-11-03	So*****		It doesn't work on my samsung galaxy s24 ultra
It doesn't work on my samsung galaxy s24 ultra

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