Reviews of PINACLE Pass®

By: PNC Bank, N.A. App

List of user reviews and ratings for PINACLE Pass®

Total ratings

3.92 (Rating count: 71)

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Review summary

Users appreciate the app's security and ease of performing wire transfers. However, multiple complaints highlight frequent app crashes and glitches after updates, poor customer support, especially for ACH and wire transaction issues, and problems entering security information. These issues have caused business disruptions and frustration among users.

Pros

Provides peace of mind with secured integrity
Makes wire transfers easy
App feels secure and reliable

Cons

App frequently stops working or glitches after updates
Customer service is unhelpful regarding major issues
Incompatibility with security question inputs causing dead ends
Updates and migrations are poorly managed leading to operational problems

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User Reviews

Recent rating average: 2.40

All time rating average: 3.92

Upgrade to see all 12 reviews

58% (7)

Date	Author	Comment
2024-12-05	Mo*****	They suck and they take ur money on loans they will close ur account even if u do a report fraud and won't refund u theoney for the lose of my account
They suck and they take ur money on loans they will close ur account even if u do a report fraud and won't refund u theoney for the lose of my account
2024-07-22	Je*****	Superb, peace of mind with secured integrity. Highly recommend.
Superb, peace of mind with secured integrity. Highly recommend.
2022-06-27	Ch*****	Worst bank, ever!
Worst bank, ever!
2022-04-27	Al*****	Makes doing wires so easy
Makes doing wires so easy
2021-12-07	Ra*****	Awesome app.
Awesome app.
2021-10-27	Ka*****	App stopped working, company is unable to send ACH. Customer service says many people are having this problem - so sorry, can't help. How are you supposed to operate their website without tokens??
App stopped working, company is unable to send ACH. Customer service says many people are having this problem - so sorry, can't help. How are you supposed to operate their website without tokens??
2021-10-26	J *****	Latest update left the app not workinh at all. Leaving our business unable to do wire transactions and other business.
Latest update left the app not workinh at all. Leaving our business unable to do wire transactions and other business.
2021-10-25	Da*****	The update is unclear. It's a possible problem, for the customer . DM
The update is unclear. It's a possible problem, for the customer . DM
2021-10-25	Me*****	Horrible
Horrible
2021-10-25	Mi*****	Glitches, updates not compatible. PNC is not good at managing migrations/updates.
Glitches, updates not compatible. PNC is not good at managing migrations/updates.