Reviews of PINACLE Pass®

By: PNC Bank, N.A.

List of user reviews and ratings for PINACLE Pass®

Total ratings

3.90 (Rating count: 70)

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Review summary

Users appreciate the app's security and ease of performing wire transfers. However, multiple complaints highlight frequent app crashes and glitches after updates, poor customer support, especially for ACH and wire transaction issues, and problems entering security information. These issues have caused business disruptions and frustration among users.

Pros

Provides peace of mind with secured integrity
Makes wire transfers easy
App feels secure and reliable

Cons

App frequently stops working or glitches after updates
Customer service is unhelpful regarding major issues
Incompatibility with security question inputs causing dead ends
Updates and migrations are poorly managed leading to operational problems

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User Reviews

Recent rating average: 2.40

All time rating average: 3.90

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37% (7)

Date	Author	Comment
2024-12-05	Mo*****	They suck and they take ur money on loans they will close ur account even if u do a report fraud and won't refund u theoney for the lose of my account
They suck and they take ur money on loans they will close ur account even if u do a report fraud and won't refund u theoney for the lose of my account
2024-07-22	Je*****	Superb, peace of mind with secured integrity. Highly recommend.
Superb, peace of mind with secured integrity. Highly recommend.