Date	Author	Comment
2025-01-11	Ju*****	The soft token code is not generating and unable to do any transaction. I tried to call the line, hold for almost an hour without success, emailed the customer service twice but did not get any response, messaged the messenger, even the auto message in messenger failed, keep generating the same question over and over again. This reflect such a poor image not only to the bank, but to all Filipino as this is the "Philippine National Bank". It carries our country name with such a poor service. Sad.
The soft token code is not generating and unable to do any transaction. I tried to call the line, hold for almost an hour without success, emailed the customer service twice but did not get any response, messaged the messenger, even the auto message in messenger failed, keep generating the same question over and over again. This reflect such a poor image not only to the bank, but to all Filipino as this is the "Philippine National Bank". It carries our country name with such a poor service. Sad.
2025-01-10	Ab*****	It always lagged. Always need to reset. The transfer of funds is not timely. Now my other banks was deleted in saved favorites.
It always lagged. Always need to reset. The transfer of funds is not timely. Now my other banks was deleted in saved favorites.

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