Reviews of PNB Digital

By: Philippine National Bank App

List of user reviews and ratings for PNB Digital

Total ratings

3.05 (Rating count: 41,060)

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Review summary

User reviews for PNB Digital on Android consistently report crashes and force closes, with the app failing to open or stay responsive. Many complain of lag and slow performance. Login and sign-up are problematic, including OTP delays and not receiving OAC. Frequent update prompts disrupt usage, sometimes worsening the app. Some users report issues with transfers/withdrawals and accounts getting locked or password reset options missing. Overall reliability is poor, with customer service experiences cited as unhelpful by many.

Pros

Cons

Frequent crashes/force closes; the app often won’t open or stay responsive.
Laggy, slow performance and unresponsive UI.
Login and sign-up problems, including OTP delays and not receiving OAC.
Frequent update prompts that disrupt usage and sometimes worsen performance.
Issues with transfers/withdrawals and account access (e.g., account lock, missing password reset options).

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User Reviews

Recent rating average: 1.00

All time rating average: 3.05

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78% (677)

Date	Author	Comment
2026-08-13	Sa*****	useless app. no response to touch.
useless app. no response to touch.
2026-08-13	An*****	WORST APPPP!!!
WORST APPPP!!!
2026-08-13	Le*****	PINAKA BULOK NA APP, LIPAT NA KAAYO IBANG BANK.
PINAKA BULOK NA APP, LIPAT NA KAAYO IBANG BANK.
2026-08-13	Cl*****	I just went to the bank to fix the problem because I can't log in even I try to put my password a hundred times for five days and they told me maybe because of my phone now I read the reviews here (they told me it was their first time to encounter the problem that I am telling them) it turns out na it because of the app itself pala. What a nice to fool someone and waste their time. ( I am thinking to closed my account na from here) First my cc have been used and now this!
I just went to the bank to fix the problem because I can't log in even I try to put my password a hundred times for five days and they told me maybe because of my phone now I read the reviews here (they told me it was their first time to encounter the problem that I am telling them) it turns out na it because of the app itself pala. What a nice to fool someone and waste their time. ( I am thinking to closed my account na from here) First my cc have been used and now this!
2026-08-13	Jo*****	Worst banking app ever
Worst banking app ever
2026-08-13	Ve*****	I cant open the app. It needs android 10+ but my phone is android 16. It should work but unfornately, it doesn't
I cant open the app. It needs android 10+ but my phone is android 16. It should work but unfornately, it doesn't
2026-08-13	Jo*****	Did you run your digital app without crashing , i have to many login attempt this several days and it's not working at all.
Did you run your digital app without crashing , i have to many login attempt this several days and it's not working at all.
2026-08-13	Ke*****	This App really need a serious upgrade with performance. The reason why I decided to discontinue the PNB Credit Card is solely because of the app performance which is very slow. You to wait more than a minute at most when it fetches data from the server.
This App really need a serious upgrade with performance. The reason why I decided to discontinue the PNB Credit Card is solely because of the app performance which is very slow. You to wait more than a minute at most when it fetches data from the server.
2026-08-13	re*****	y do it keep on crashing... i cant access my money...
y do it keep on crashing... i cant access my money...
2026-08-13	Co*****	Having trouble logging in. It was not like this before. I could not pay my other bills just because I could not log in
Having trouble logging in. It was not like this before. I could not pay my other bills just because I could not log in