Planet Tax Free ME

Name: Planet Tax Free ME
Rating: 1.375 (219 reviews)
Author: Planet Tax Free L.L.C

By: Planet Tax Free L.L.C

Experience tax-free shopping in the UAE like never before with this application!

Features & Capabilities

Experience seamless tax-free shopping in the UAE with the Planet Tax Free ME Mobile App. This fully digital and paperless app allows tourists to easily view all their VAT refunds, access digital invoices, track refund status, and understand each step of the tax refund process. Designed exclusively by Planet Tax Free LLC and authorized by the UAE Federal Tax Authority, the app helps users access local rules and nearby validation locations, making tax-free shopping smarter and more convenient.

Overseas tourists over 18 can benefit from VAT refunds on retail purchases, saving money while enjoying their shopping experience. With features like refund tracking, digital invoice access, and clear instructions, Planet Tax Free ME is the perfect companion for visitors seeking a smooth and efficient VAT refund journey in the UAE.

User Growth & Download Statistics

App Shopping

By:

Planet Tax Free L.L.C

Downloads:

69,856 441

Rating:

1.38

(219)

Version:

2.1 Last updated: 2025-10-21

Version code:

Creation date:

2023-09-25

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.WAKE_LOCK Low risk
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE Low risk
com.google.android.providers.gsf.permission.READ_GSERVICES Low risk

Size:

111.75MB

Email:

to*****@planetpayment.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-04

Compare stats and ranking:

Ranking

# 251,743 ▼ 124

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Planet Tax Free L.L.C

Google Play Store

https://play.google.com/store/apps/details?id=com.planet.ptfmobile

Email:

to*****@planetpayment.com

Website:

https://www.planetpayment.ae/

User Reviews

The Planet Tax Free ME app offers helpful VAT refund tracking and some users have positive experiences with staff support, especially at Abu Dhabi airport. However, the app is widely criticized for failing to accept valid passport details during registration, frequent crashes during passport scanning, and an unreliable sign-up process. Many users report repeated 'invalid surname' and 'invalid document number' errors despite correct entries. Poor or nonexistent customer support and lack of clear guidance exacerbate frustrations. Overall, while it has useful features, the app's technical and validation issues significantly hamper user experience.

Pros

Helpful staff at Abu Dhabi airport enhances user experience
App provides easy tracking of VAT refund status
Smooth and user-friendly interface when it functions correctly

Cons

App frequently rejects valid passport details and surnames during sign-up
Passport scanning feature often causes app crashes or fails to work
Lack of customer support or useful FAQ contributes to user frustration
Registration and sign-in process is unreliable with many validation errors
App appears unstable and unready for full user deployment

Recent reviews

doesn't work, there is no customer service support, my purchases has not been uploaded and has not been displayed. and it always showed that I am a tourist in UAE, but I was not...

Al*****, 2026-02-19

App broken.

Jo*****, 2026-01-03

Poor support, full amount not refunded. My refund amount was AED 298, only AED 272 was refunded. Customer support is poor, despite reminders the payment receipt is still not being shared. The helpline number on the app is also incorrect