Reviews of Pizza Hut UK Delivery&Takeaway

By: Byte by Yum!

List of user reviews and ratings for Pizza Hut UK Delivery&Takeaway

Total ratings

4.54 (Rating count: 111,859)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Multiple users report serious issues with the Pizza Hut UK app, particularly persistent payment failures and a broken login system using email links that do not work properly. Vouchers and special offers often fail to apply, leading to user frustration. Slow performance, app crashes, and poor customer service compound the negative experience. Some users appreciate the competitive pricing and find the guest checkout and new look of the app appealing. Overall, app reliability and usability are major concerns impacting customer satisfaction.

Pros

App has competitive prices and deals compared to alternatives.
The app has a new look that some users find easy to use and visually appealing.
Guest checkout functionality works fine and is easy to use.
Offers lunch deals and special pizza options like sourdough/handcrafted pizzas.
The app allows earning and tracking rewards ('slices').

Cons

Frequent payment failures occur regardless of payment method or account balance.
Login process is problematic, including issues with email link redirection and inability to redeem rewards when logged in.
Vouchers and promotional offers often do not apply correctly or are removed unexpectedly at checkout.
The app is slow and pages or real-time trackers fail to load properly.
Poor customer service and complaint handling, including unresponsiveness and lack of support within the app.
Address or order detail errors cause confusion and require follow-up calls from stores.
Misleading charges such as delivery fees added without clear disclosure.
App design and functionality glitches, including basket errors and forced marketing opt-ins.

Upgrade to see all 3 reviews

User Reviews

Recent rating average: 1.30

All time rating average: 4.54

Upgrade to see all 3 reviews

800% (24)

Date	Author	Comment
2025-01-28	An*****	Unable to log Into the app after clicking on the link in email. It directs me back to where I need to write my email address. So it starts a vicious cycle of never ending emails.
Unable to log Into the app after clicking on the link in email. It directs me back to where I need to write my email address. So it starts a vicious cycle of never ending emails.
2025-01-21	Fi*****	No problem with food but our last 2 orders, the store have had to ring us to check the house number as it's not showing on their system. Definitely there when I check my address on the app so something is wrong! EDIT - Still not working - please investigate!
No problem with food but our last 2 orders, the store have had to ring us to check the house number as it's not showing on their system. Definitely there when I check my address on the app so something is wrong! EDIT - Still not working - please investigate!