Reviews of Pipedrive – Sales CRM

By: Pipedrive Inc. App

List of user reviews and ratings for Pipedrive – Sales CRM

Total ratings

4.01 (Rating count: 3,565)

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Review summary

Users praise CRM Mobile for being easy to use, intuitive, and powerful with strong integrations (including email and WhatsApp via Pipechat) that help scheduling and keep teams organized. The app is repeatedly noted for improving sales workflows and time-saving automations. However, recurring complaints center on pricing/value (rising charges; not worth the money), automation bugs after updates, and trouble with phone integration (dialing, triggering calls, notifications). UI/UX is also criticized as unfriendly and outdated, with clunky navigation and limited customization, plus mobile data entry issues. Overall solid functionality marred by stability and usability concerns.

Pros

Very easy to use and user-friendly with an intuitive design
Powerful CRM with strong integrations across apps and automation
Excellent email and WhatsApp integration (Pipechat)
Great scheduling and organization for sales processes
Helps the team stay organized and improves efficiency in daily workflows

Cons

Pricing/value for money concerns, with rising charges and refunds issues
Automation features and updates sometimes buggy or don't work properly
Phone/call integration issues, including not being able to dial and disruptive prompts
UI/UX is unfriendly, clumsy, outdated design and limited customization
Mobile data entry problems and paste/input issues on Android

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User Reviews

Recent rating average: 4.40

All time rating average: 4.01

Upgrade to see all 75 reviews

13% (10)

Date	Author	Comment
2026-07-21	Ch*****	Excellent app for road warriors! you can do everything from add contacts, leads, companies, activities, and overview maps. it syncs up with the desktop version automatically, so you can use it everywhere. Lots of training videos and support articles to help the newbies, and customer support reacts quickly to any requests. coming from an older and clunkier CRM, Pipedrive is a life saver - logical, syncs with whatever you want - Google/Apple/Microsoft and others. there are also add-ins.
Excellent app for road warriors! you can do everything from add contacts, leads, companies, activities, and overview maps. it syncs up with the desktop version automatically, so you can use it everywhere. Lots of training videos and support articles to help the newbies, and customer support reacts quickly to any requests. coming from an older and clunkier CRM, Pipedrive is a life saver - logical, syncs with whatever you want - Google/Apple/Microsoft and others. there are also add-ins.
2026-07-02	At*****	easy to use. colleagues like it too
easy to use. colleagues like it too
2026-06-12	Br*****	I enjoy using this product,
I enjoy using this product,
2026-06-06	Mi*****	Can't login at all. Says try again. Uninstalled and reinstalled. Tried everything. Useless
Can't login at all. Says try again. Uninstalled and reinstalled. Tried everything. Useless
2026-05-24	ma*****	thanks 👍 for repairs
thanks 👍 for repairs
2026-05-06	ca*****	Great CRM package, have been using for years.
Great CRM package, have been using for years.
2026-04-08	Ja*****	wise I found this app more earlier.
wise I found this app more earlier.
2026-02-26	Pa*****	Great sales tool!
Great sales tool!
2026-01-07	Li*****	very easy to use, no confusion
very easy to use, no confusion
2025-12-01	Tr*****	Excellent at everything. Practically flawless. Love it. Just needs widgets and some more mobile functionality (projects)
Excellent at everything. Practically flawless. Love it. Just needs widgets and some more mobile functionality (projects)