Reviews of Pipedrive – Sales CRM

By: Pipedrive Inc.

List of user reviews and ratings for Pipedrive – Sales CRM

Total ratings

4.01 (Rating count: 3,556)

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Review summary

Users praise CRM Mobile for being easy to use, intuitive, and powerful with strong integrations (including email and WhatsApp via Pipechat) that help scheduling and keep teams organized. The app is repeatedly noted for improving sales workflows and time-saving automations. However, recurring complaints center on pricing/value (rising charges; not worth the money), automation bugs after updates, and trouble with phone integration (dialing, triggering calls, notifications). UI/UX is also criticized as unfriendly and outdated, with clunky navigation and limited customization, plus mobile data entry issues. Overall solid functionality marred by stability and usability concerns.

Pros

Very easy to use and user-friendly with an intuitive design
Powerful CRM with strong integrations across apps and automation
Excellent email and WhatsApp integration (Pipechat)
Great scheduling and organization for sales processes
Helps the team stay organized and improves efficiency in daily workflows

Cons

Pricing/value for money concerns, with rising charges and refunds issues
Automation features and updates sometimes buggy or don't work properly
Phone/call integration issues, including not being able to dial and disruptive prompts
UI/UX is unfriendly, clumsy, outdated design and limited customization
Mobile data entry problems and paste/input issues on Android

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User Reviews

Recent rating average: 4.40

All time rating average: 4.01

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4% (10)

Date	Author	Comment
2026-06-12	Br*****	I enjoy using this product,
I enjoy using this product,
2026-06-06	Mi*****	Can't login at all. Says try again. Uninstalled and reinstalled. Tried everything. Useless
Can't login at all. Says try again. Uninstalled and reinstalled. Tried everything. Useless
2026-05-24	ma*****	thanks 👍 for repairs
thanks 👍 for repairs