Reviews of Pickaroo: Grocery, Food, Shops

By: Agile Digital Ventures, Inc. App

List of user reviews and ratings for Pickaroo: Grocery, Food, Shops

Total ratings

3.59 (Rating count: 1,261)

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Review summary

User reviews converge on reliability and order accuracy problems. The top pains are delayed deliveries and missing/incorrect items with improper replacements, accompanied by slow or unhelpful customer service and billing issues (pre-delivery charges, held funds, duplicates). Technical UI glitches and login problems further hinder use, along with limited availability by region. A few comments mention positives like broad category coverage and occasional on-time orders or promos, but overall reliability and service consistency are the dominant concerns.

Pros

Wide range of items and categories (groceries, food, shops) all in one app
Some users report smooth transactions and on-time deliveries
Voucher options and discounts add value to purchases
App is useful for accessing multiple categories in one place

Cons

Delivery delays are frequent and unreliable
Missing or incorrect items; replacements not followed; refunds/returns can be slow
Poor customer service responsiveness and communication
Billing issues: charges before delivery, holds on funds, and occasional duplicate charges
App usability/technical problems: login/OTP issues, UI glitches, search problems, and limited regional availability

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User Reviews

Recent rating average: 1.90

All time rating average: 3.59

Upgrade to see all 75 reviews

57% (43)

Date	Author	Comment
2026-05-22	Ro*****	reliable delivery app
reliable delivery app
2026-05-18	Da*****	The App is as disgusting as it is. There are a lot of bugs regarding tracking your orders and finding where the delivery rider is. It's also disappointing that they kept painting and they have a service where most stores in my area actually have no shoppers available or shoppers have been removed and only been told lies by the customer support agents through "Corporate Speak" that they're doing their best to find or hire more shoppers, however it's been 2 months already.
The App is as disgusting as it is. There are a lot of bugs regarding tracking your orders and finding where the delivery rider is. It's also disappointing that they kept painting and they have a service where most stores in my area actually have no shoppers available or shoppers have been removed and only been told lies by the customer support agents through "Corporate Speak" that they're doing their best to find or hire more shoppers, however it's been 2 months already.
2026-05-13	ch*****	very good
very good
2026-05-10	Ma*****	When I open the app, I can't believe I have almost 400 items worth 133k on my cart that I didn't click. Luckily no one uses my phone so there is no misclick in check out. 🙄
When I open the app, I can't believe I have almost 400 items worth 133k on my cart that I didn't click. Luckily no one uses my phone so there is no misclick in check out. 🙄
2026-05-06	Ro*****	self pick up is not available even though one store is only available and Customer service can't even resolve
self pick up is not available even though one store is only available and Customer service can't even resolve
2026-03-15	Pa*****	no stars at all. ordered for convenience but it was a very inconvenient and stressful experience. ordered at 3:40pm, and supposed to receive the items by 4:30pm to 5:30pm. the order got accepted by merchant 6:40pm. and delivered to my doorstep 7:10pm. they cant even provide an revised schedule and you will be required to wait for them to deliver when you have other scheduled things to do. waste of time
no stars at all. ordered for convenience but it was a very inconvenient and stressful experience. ordered at 3:40pm, and supposed to receive the items by 4:30pm to 5:30pm. the order got accepted by merchant 6:40pm. and delivered to my doorstep 7:10pm. they cant even provide an revised schedule and you will be required to wait for them to deliver when you have other scheduled things to do. waste of time
2026-03-07	al*****	the app says that it will only deduct your total purchase once its completed or delivered to you, but no, it will deduct as soon as you place the order even if it hasnt been delivered yet, and put your money on hold, it is so frustrating
the app says that it will only deduct your total purchase once its completed or delivered to you, but no, it will deduct as soon as you place the order even if it hasnt been delivered yet, and put your money on hold, it is so frustrating
2026-02-16	Ja*****	They are always 1–2 hours late. Items are often incomplete. One time, the missing item was delivered at 9 PM. Then I ordered for our lunch, it was delayed, and I received the wrong item. There was also a shopper who suggested a replacement but didn’t follow it. I suggest DO NOT USE THIS SERVICE
They are always 1–2 hours late. Items are often incomplete. One time, the missing item was delivered at 9 PM. Then I ordered for our lunch, it was delayed, and I received the wrong item. There was also a shopper who suggested a replacement but didn’t follow it. I suggest DO NOT USE THIS SERVICE
2026-02-13	Sh*****	Order was delayed for >4 hrs. Within that time, I have followed up multiple times with Pickaroo. Their response every time was that their bagger isn't respomding too. Almost 5 hrs, Pickaroo's update was that the bagger hasn't started with the order. This already happened 3 times, and always ends up with a cancelled order. Imagine being the middleman for baggers and customers pero pag di makontak yung bagger nganga din kayo. Di pwede ireassign? Either mangmang mgmt niyo o ayaw niyo ayusin.
Order was delayed for >4 hrs. Within that time, I have followed up multiple times with Pickaroo. Their response every time was that their bagger isn't respomding too. Almost 5 hrs, Pickaroo's update was that the bagger hasn't started with the order. This already happened 3 times, and always ends up with a cancelled order. Imagine being the middleman for baggers and customers pero pag di makontak yung bagger nganga din kayo. Di pwede ireassign? Either mangmang mgmt niyo o ayaw niyo ayusin.
2026-01-31	Kh*****	Poor service!! 2 hours waiting for rider!!
Poor service!! 2 hours waiting for rider!!