Reviews of Photobook: Photo Books & Gifts

By: Photobook Worldwide Sdn Bhd App

List of user reviews and ratings for Photobook: Photo Books & Gifts

Total ratings

3.96 (Rating count: 14,196)

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Review summary

User reviews show a recurring theme of solid value and quality when orders go through, but frequent technical and service problems hinder the experience. The top issues are photo upload and Google Photos syncing failures, overall poor app usability, inconsistent or slow customer support, and tracking/delivery concerns with high fees. These recurring negatives overshadow occasional positive moments of product quality and value for money.

Pros

Good value for money / quality photobooks
Album delivered and positive product experience when the order completes
Some users find the app easy to use
Occasional positive feedback on customer support resolution when issues are resolved

Cons

Photo upload and Google Photos syncing problems (import failures, slow or stalled uploads)
Poor usability and difficult navigation (hard to use, language defaults)
Unreliable or slow customer service (AI chat, long response times)
Tracking/delivery status inconsistencies and high delivery costs

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User Reviews

Recent rating average: 1.70

All time rating average: 3.96

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46% (37)

Date	Author	Comment
2026-07-20	Je*****	don't waste your time here... it's the slowest service I ever tested. believe me other alternative doesn't need 3 weeks to send you a bunch of pictures! and of course overpriced
don't waste your time here... it's the slowest service I ever tested. believe me other alternative doesn't need 3 weeks to send you a bunch of pictures! and of course overpriced
2026-07-01	ur*****	great service but doesnt really have an appealing UI
great service but doesnt really have an appealing UI
2026-06-21	*****	one of the laggiest app I ever experienced
one of the laggiest app I ever experienced
2026-05-13	Er*****	very suspicious in charging fees. HIDDEN CHARGES EVERYWHERE! from P2000 it turned out to be P10,000 upon checkout. I reviewed the charges and suddenly it went down to P5000+. i have all the evidence. btw, they are using paypal.
very suspicious in charging fees. HIDDEN CHARGES EVERYWHERE! from P2000 it turned out to be P10,000 upon checkout. I reviewed the charges and suddenly it went down to P5000+. i have all the evidence. btw, they are using paypal.
2026-04-29	So*****	not for me
not for me
2026-02-11	Sa*****	ระบบแจ้งสถานการจัดส่ง แย่มากแจ้งว่าส่งออกมาแล้วทั้งๆที่ยังไม่ได้ pack สินค้า ต้องไปจี้ตาม CS ถึงรู้เรื่อง ระบบจัดการที่อยู่ก็ไม่ได้ปรับตามประเทศไทยเลย มีที่ไหนให้ใส่หมู่บ้านท้ายแขวงเขต
ระบบแจ้งสถานการจัดส่ง แย่มากแจ้งว่าส่งออกมาแล้วทั้งๆที่ยังไม่ได้ pack สินค้า ต้องไปจี้ตาม CS ถึงรู้เรื่อง ระบบจัดการที่อยู่ก็ไม่ได้ปรับตามประเทศไทยเลย มีที่ไหนให้ใส่หมู่บ้านท้ายแขวงเขต
2026-01-28	Ta*****	I open project using photobook from desktop PC. But why I cant view from photobook app?
I open project using photobook from desktop PC. But why I cant view from photobook app?
2026-01-18	mr*****	very dificult to use, not user friendly. highly not recommended.
very dificult to use, not user friendly. highly not recommended.
2025-12-22	Kh*****	5 minutes wait still no photos upload, just loading and loading.
5 minutes wait still no photos upload, just loading and loading.
2025-12-12	Ku*****	this apps was great but recently very bad , can't sync with Google photo . asked customer service keep saying it's Google photo problem when it's your apps can't view it . not even Google problem because Google already approved to be viewed . until now still not fix the problem
this apps was great but recently very bad , can't sync with Google photo . asked customer service keep saying it's Google photo problem when it's your apps can't view it . not even Google problem because Google already approved to be viewed . until now still not fix the problem