Phorest Go Android

Reviews of Phorest Go

By: Phorest App
List of user reviews and ratings for Phorest Go

Total ratings

3.09 (Rating count: 213)

Review summary

Many users appreciate the convenience of managing schedules and accessing client information remotely using Phorest Go. However, Android users frequently report app crashes and persistent login problems, significantly hindering usability. Issues like inability to modify appointments, connection errors, and clunky navigation reduce productivity for busy spa environments. The app performs better on iPhones, highlighting a gap in Android optimization. Users desire features such as easier date selection and appointment alerts to improve workflow. Overall, Android users find the app unreliable and frustrating, impacting their daily operations.
Pros
  • The app helps keep spa owners and staff mobile by allowing schedule and staffing updates from anywhere.
  • New access to client forms and photos is appreciated by users, especially on iPhones.
  • The app allows viewing schedules which is useful for planning appointments and staffing.
Cons
  • Frequent crashing on Android devices, especially when clicking to view client files or appointments.
  • Login issues with repeated 'check internet connection' errors despite stable internet, preventing access to the app.
  • Inability to make changes to appointments, move or edit bookings reliably.
  • Slower or complicated navigation, such as difficulty viewing future dates and lack of alert features for appointments.
  • Poor Android app performance compared to iOS, with Samsung and Pixel users reporting more problems.
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User Reviews

Recent rating average: 2.20
All time rating average: 3.09
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5 star
5% (1)
4 star
5% (1)
3 star
20% (4)
2 star
15% (3)
1 star
55% (11)
DateAuthorRatingComment
2023-08-10
sh*****
Could we please get an update for Android phones where we can see the photos of the client collectively rather Than having to go thru the whole history to try to find the photos from the history, the way it shows for iphones? Thanks.
Could we please get an update for Android phones where we can see the photos of the client collectively rather Than having to go thru the whole history to try to find the photos from the history, the way it shows for iphones? Thanks.
2023-03-18
Ka*****
Its been so annoying, it keeps crushing and throws me out of the system all the time. When you are busy, you need to keep running to the admin or your colleagues to find out what has been booked.
Its been so annoying, it keeps crushing and throws me out of the system all the time. When you are busy, you need to keep running to the admin or your colleagues to find out what has been booked.
2021-12-06
Ka*****
New pixel 5, app is unusable as it crashes every time I click a client to view their file. I can see my schedule and that is it.
New pixel 5, app is unusable as it crashes every time I click a client to view their file. I can see my schedule and that is it.
2021-05-03
Re*****
A lot of my appointments have been moved around without me making the changes. And some days I can edit or add anything. And now for the last 4 days I haven't even been able to get into the app. It continuously says login failed.
A lot of my appointments have been moved around without me making the changes. And some days I can edit or add anything. And now for the last 4 days I haven't even been able to get into the app. It continuously says login failed.
2020-12-14
An*****
I did have some issues with the older version of the app but since updating I have nothing but great things to say about it. Helps keep me mobile as the spa owner still being able to update and view my schedule or my staffing from anywhere. New access to client forms and photos is great. Good work Phorest team.
I did have some issues with the older version of the app but since updating I have nothing but great things to say about it. Helps keep me mobile as the spa owner still being able to update and view my schedule or my staffing from anywhere. New access to client forms and photos is great. Good work Phorest team.
2020-11-03
ma*****
Crashes all the time just recently. I have an android. Very frustrating the last 2 weeks, I cant connect.
Crashes all the time just recently. I have an android. Very frustrating the last 2 weeks, I cant connect.
2020-10-18
Mi*****
Why is it crashing all the time. This last update was to fix bugs but now it crashes as soon as you click on an appointment...
Why is it crashing all the time. This last update was to fix bugs but now it crashes as soon as you click on an appointment...
2020-10-06
Al*****
The app is amazing! It seems like our Samsung users are having issues with the app closing all the time. Our staff that have iphones do not seem to have issues. Is there a fix for this?
The app is amazing! It seems like our Samsung users are having issues with the app closing all the time. Our staff that have iphones do not seem to have issues. Is there a fix for this?
2020-10-05
Br*****
The past 2 weeks I lost connection. Update seemed to work, then again unable to get my schedule up. Trying to reinstall, but won't download.
The past 2 weeks I lost connection. Update seemed to work, then again unable to get my schedule up. Trying to reinstall, but won't download.
2020-10-01
Jo*****
I dont recommend this app. The app does not work, it crashes all the time, you can't make changes, you can't login, you can't do anything with this app most of the time.
I dont recommend this app. The app does not work, it crashes all the time, you can't make changes, you can't login, you can't do anything with this app most of the time.
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