Reviews of P. F. Chang's

By: P.F. Chang's

List of user reviews and ratings for P. F. Chang's

Total ratings

2.76 (Rating count: 1,284)

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Review summary

Reviewers consistently praise PF Chang's for high-quality, flavorful food and friendly, attentive staff, contributing to an overall positive dining experience. However, there are persistent issues with the Android app: the rewards program is hard to access, missing, or nonfunctional, and the app suffers reliability problems such as login failures, loading errors, VPN blocks, and a shift toward web-based pages. Ordering and delivery also surface problems like menu timing discrepancies and occasional extra charges, plus a few device-specific ordering issues. Overall, app stability and rewards accessibility are the main pain points.

Pros

High-quality, flavorful food
Friendly, attentive service from staff
Positive overall dining experience across multiple visits

Cons

Rewards program is unavailable or not functioning / rewards removed
App reliability and usability issues (loading/login/VPN/web-based UI)
Ordering and delivery issues (order timing, menu discrepancies, extra charges)

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User Reviews

Recent rating average: 1.40

All time rating average: 2.76

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50% (39)

Date	Author	Comment
2026-05-30	Gr*****	Cannot sign in. Login works just fine in a web browser.
Cannot sign in. Login works just fine in a web browser.
2026-05-28	Im*****	Can't sign-in or use rewards. Horrible app. Update it IMMEDIATELY!!!!!
Can't sign-in or use rewards. Horrible app. Update it IMMEDIATELY!!!!!
2026-05-27	Jo*****	constantly fails updates. needs to offer a way to scan the check after, when the app won't open during restaraunt visit. third time having spent hundreds on meals but unable to register the points that should have been earned
constantly fails updates. needs to offer a way to scan the check after, when the app won't open during restaraunt visit. third time having spent hundreds on meals but unable to register the points that should have been earned
2026-05-23	JJ*****	The bot check is preventing log on, poor functionality. also, in a family meal selection, u can't double up the same entree, wanted 2 of the same entree
The bot check is preventing log on, poor functionality. also, in a family meal selection, u can't double up the same entree, wanted 2 of the same entree
2026-05-19	De*****	doesn't work. plain and simple.
doesn't work. plain and simple.
2026-05-13	Ko*****	Can't get past touch and hold to confirm you are human. Even with 2 Sim cards 5G and connected to PF Changs guest Wi-Fi. Epic fail.
Can't get past touch and hold to confirm you are human. Even with 2 Sim cards 5G and connected to PF Changs guest Wi-Fi. Epic fail.
2026-04-29	No*****	You'd think a company as big as PF Changs would be able to make an app that doesn't constantly crash and glitch out. I can only imagine how much business they've lost, besides my own, because of this horrible app.
You'd think a company as big as PF Changs would be able to make an app that doesn't constantly crash and glitch out. I can only imagine how much business they've lost, besides my own, because of this horrible app.
2026-04-15	Mi*****	the app doesn't open at all
the app doesn't open at all
2026-04-13	Da*****	"Usage of this app is restricted to North America." I'm in the very middle of North America. Yes, location permission is enabled. The app is just broken.
"Usage of this app is restricted to North America." I'm in the very middle of North America. Yes, location permission is enabled. The app is just broken.
2026-02-25	MA*****	American Oriental Japanese Style Good Food Spots Bar Good Professional Staff 🇺🇸👌🎉🤟Like it 💯%See you Soon MARIA V WADE
American Oriental Japanese Style Good Food Spots Bar Good Professional Staff 🇺🇸👌🎉🤟Like it 💯%See you Soon MARIA V WADE