Reviews of PFCP Mobile Banking

By: Premier Finance Card Program

List of user reviews and ratings for PFCP Mobile Banking

Total ratings

3.33 (Rating count: 52)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users find the PFCP Mobile Banking app functional but very basic, with limited features and poor support for multiple accounts. Notifications are delayed and lack detail, with no push notifications available. While the app runs smoothly and is straightforward, customer service is widely criticized for long wait times and unresponsiveness. The app is considered a decent replacement for some users, particularly engineers, but many issues such as limited functionality, difficulty adding accounts, and login problems negatively impact user experience.

Pros

Good for engineers; seems suitable for them.
Straightforward app for account access and payments.
App runs smoothly and is fairly easy to set up.
Great card offered by the company.

Cons

App has very limited functionality and features compared to other banking apps.
Issues with adding multiple accounts or additional cards; only one account can be managed per app.
Notifications are delayed and lack necessary purchase details; push notifications are missing, relying only on email alerts.
Poor customer service: long wait times, non-existent or unhelpful support, especially on weekends.
App and website sometimes experience login or functionality issues preventing payments or account setup.

Upgrade to see all 29 reviews

User Reviews

Recent rating average: 2.00

All time rating average: 3.33

Upgrade to see all 29 reviews

38% (11)

Date	Author	Comment
2024-05-23	Se*****	I keep getting an error message to "contact my administrator" when I try to access my rewards to redeem. LMAO typical...
I keep getting an error message to "contact my administrator" when I try to access my rewards to redeem. LMAO typical...
2023-07-06	Sh*****	Extremely disappointed with the delay and lack of thoroughness with the email alerts. The email alerts arrive several days following, and do not state the date, place, or dollar amount of the purchase because these options aren't available. My suggestion would be to send email alerts at the same time as the purchase is made, e.g. As requested, we're notifying you that on (date) at (location) a pending authorization or purchase in the amount of ($ dollar amount) was charged on your credit card.
Extremely disappointed with the delay and lack of thoroughness with the email alerts. The email alerts arrive several days following, and do not state the date, place, or dollar amount of the purchase because these options aren't available. My suggestion would be to send email alerts at the same time as the purchase is made, e.g. As requested, we're notifying you that on (date) at (location) a pending authorization or purchase in the amount of ($ dollar amount) was charged on your credit card.