Reviews of PFCP Mobile Banking

By: Premier Finance Card Program App

List of user reviews and ratings for PFCP Mobile Banking

Total ratings

3.28 (Rating count: 53)

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Review summary

Users find the PFCP Mobile Banking app functional but very basic, with limited features and poor support for multiple accounts. Notifications are delayed and lack detail, with no push notifications available. While the app runs smoothly and is straightforward, customer service is widely criticized for long wait times and unresponsiveness. The app is considered a decent replacement for some users, particularly engineers, but many issues such as limited functionality, difficulty adding accounts, and login problems negatively impact user experience.

Pros

Good for engineers; seems suitable for them.
Straightforward app for account access and payments.
App runs smoothly and is fairly easy to set up.
Great card offered by the company.

Cons

App has very limited functionality and features compared to other banking apps.
Issues with adding multiple accounts or additional cards; only one account can be managed per app.
Notifications are delayed and lack necessary purchase details; push notifications are missing, relying only on email alerts.
Poor customer service: long wait times, non-existent or unhelpful support, especially on weekends.
App and website sometimes experience login or functionality issues preventing payments or account setup.

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User Reviews

Recent rating average: 2.00

All time rating average: 3.28

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55% (11)

Date	Author	Comment
2024-05-23	Se*****	I keep getting an error message to "contact my administrator" when I try to access my rewards to redeem. LMAO typical...
I keep getting an error message to "contact my administrator" when I try to access my rewards to redeem. LMAO typical...
2023-07-06	Sh*****	Extremely disappointed with the delay and lack of thoroughness with the email alerts. The email alerts arrive several days following, and do not state the date, place, or dollar amount of the purchase because these options aren't available. My suggestion would be to send email alerts at the same time as the purchase is made, e.g. As requested, we're notifying you that on (date) at (location) a pending authorization or purchase in the amount of ($ dollar amount) was charged on your credit card.
Extremely disappointed with the delay and lack of thoroughness with the email alerts. The email alerts arrive several days following, and do not state the date, place, or dollar amount of the purchase because these options aren't available. My suggestion would be to send email alerts at the same time as the purchase is made, e.g. As requested, we're notifying you that on (date) at (location) a pending authorization or purchase in the amount of ($ dollar amount) was charged on your credit card.
2023-06-26	Cl*****	They really should have an option to add the credit card to google pay/get a virtual card so you don't have to wait over a week for new card to come in the mail otherwise its okay.
They really should have an option to add the credit card to google pay/get a virtual card so you don't have to wait over a week for new card to come in the mail otherwise its okay.
2023-06-21	Ka*****	App or the web is not working how are you going to make payments
App or the web is not working how are you going to make payments
2023-06-14	Da*****	Cannot add a payment account because the drop-down menu for account type doesn't function. Why bother with an app that can't be set up to make payments?
Cannot add a payment account because the drop-down menu for account type doesn't function. Why bother with an app that can't be set up to make payments?
2023-03-10	Ha*****	Great card and they really help me with paying for stuff.
Great card and they really help me with paying for stuff.
2023-03-09	mi*****	Previously was an hsbc customer before being switched to this company. App is bare bones with very little functionality. Currently you can only have 1 account on the website and application. I've never seen this on another bank before. It's been like this for at least a year so I don't forsee this changing. Stay away if possible
Previously was an hsbc customer before being switched to this company. App is bare bones with very little functionality. Currently you can only have 1 account on the website and application. I've never seen this on another bank before. It's been like this for at least a year so I don't forsee this changing. Stay away if possible
2023-01-23	Ri*****	Rating card and business.stay away.takes 3 weeks for them to recieve payments in mail.then they charge late fees.so many other choices out there.
Rating card and business.stay away.takes 3 weeks for them to recieve payments in mail.then they charge late fees.so many other choices out there.
2022-11-18	Ed*****	Excellent credit card for be engineers!!
Excellent credit card for be engineers!!
2022-10-24	Jo*****	HSBC sold my credit card to this company. They appear to be a startup. The app barely has 5000 downloads and customer service is non-existant.
HSBC sold my credit card to this company. They appear to be a startup. The app barely has 5000 downloads and customer service is non-existant.