Reviews of Petcube

By: Petcube Inc App

List of user reviews and ratings for Petcube

Total ratings

3.36 (Rating count: 3,070)

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Review summary

Overall, reviews for Petcube's Android app are negative, centered on unreliable connectivity, pervasive subscription prompts, and limited features for video and multi-device use. A minority report good live streaming and remote monitoring when the connection works, and some note responsive support when issues are resolved. The dominant sentiment is frustration with reliability and business practices.

Pros

Strong live video streaming when the connection is stable.
Useful for remote pet monitoring while away.
App generally performs its intended function when it can connect.

Cons

Frequent connectivity issues and unreliable streaming, with occasional login/outages.
Aggressive upsell and repeated prompts to upgrade to premium; intrusive ads.
Limited multi-device and multi-camera support; cannot use multiple phones or add a second camera without paying.
Video feature limitations: no zoom; short clip lengths; not 24/7 recording and occasional orientation issues (e.g., upside-down video).
Privacy/security concerns and billing issues: reports of hacks and unauthorized charges.

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User Reviews

Recent rating average: 2.30

All time rating average: 3.36

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58% (50)

Date	Author	Comment
2026-08-07	re*****	Awesome Team and the app works great!
Awesome Team and the app works great!
2026-07-30	Ka*****	I've had these cameras for 5 years and they have always worked great. lately I have to restart the app every time I log in to use them. came here to check for an update, and figure out how to contact support. maybe un/re install? overall good product
I've had these cameras for 5 years and they have always worked great. lately I have to restart the app every time I log in to use them. came here to check for an update, and figure out how to contact support. maybe un/re install? overall good product
2026-07-10	Ja*****	absolutely sh**, laser has stopped responding, takes ages to get into the app and barely connects anyway. constantly throwing errors or saying can't connect, and yes I've restarted the camera
absolutely sh**, laser has stopped responding, takes ages to get into the app and barely connects anyway. constantly throwing errors or saying can't connect, and yes I've restarted the camera
2026-07-09	DJ*****	Camera won't open without closing me app a lot of the time. Sometimes I have to uninstall the app and reinstall it.
Camera won't open without closing me app a lot of the time. Sometimes I have to uninstall the app and reinstall it.
2026-06-29	Ar*****	this worked for me once upon a time. not anymore. completely fails to connect to my pet cube, at a time when I really needed it to work. whole thing is probably going into E-Waste in the near future
this worked for me once upon a time. not anymore. completely fails to connect to my pet cube, at a time when I really needed it to work. whole thing is probably going into E-Waste in the near future
2026-06-27	Mi*****	it doesn't work. QR code fails to scan
it doesn't work. QR code fails to scan
2026-06-23	Br*****	There should be a button in the first main page that takes you directly to your live camera feed. It would also be nice to hide or opt out of your various solicitations for other services or upgrades. I just want to check in on my pet by tapping one button instead of four.
There should be a button in the first main page that takes you directly to your live camera feed. It would also be nice to hide or opt out of your various solicitations for other services or upgrades. I just want to check in on my pet by tapping one button instead of four.
2026-06-03	Ca*****	I shouldve never got this cam. I originally got it so I could obviously check in on my cats but didnt realize until it was too late that you had to pay a subscription fee for basic functions like recording stuff. I paid for maybe 2 years and in that entire time I never got a single notification ever. so i cancelled and put it in a junk drawer. pulled it out this week to set up (without sub) and it works okay for calls, even gives me notifs now but half way through my trip its signed me out 👎
I shouldve never got this cam. I originally got it so I could obviously check in on my cats but didnt realize until it was too late that you had to pay a subscription fee for basic functions like recording stuff. I paid for maybe 2 years and in that entire time I never got a single notification ever. so i cancelled and put it in a junk drawer. pulled it out this week to set up (without sub) and it works okay for calls, even gives me notifs now but half way through my trip its signed me out 👎
2026-05-23	Ap*****	does everything it says
does everything it says
2026-05-18	Be*****	awful app. nothing but ads and trying to sell you stuff. I'll never buy anything from petcube again and I warn everyone I know to stay away
awful app. nothing but ads and trying to sell you stuff. I'll never buy anything from petcube again and I warn everyone I know to stay away