Date	Author	Comment
2022-04-26	Jo*****	Overall Insynctive is a product who's quality is highly dependant on your local Pella dealer's willingness to learn the system. There is no direct support from technical teams who understand the product more than reading the customer facing manual(of which there are conflicting versions)
Overall Insynctive is a product who's quality is highly dependant on your local Pella dealer's willingness to learn the system. There is no direct support from technical teams who understand the product more than reading the customer facing manual(of which there are conflicting versions)
2022-03-27	Ka*****	After either my or my husband log in on our different phones, it gets stuck updating indefinitely ("Update in progress. Please Wait.") Totally broken for Samsung Galaxy S22 Ultras.
After either my or my husband log in on our different phones, it gets stuck updating indefinitely ("Update in progress. Please Wait.") Totally broken for Samsung Galaxy S22 Ultras.
2022-03-27	Ry*****	Can't even get logged in. The app gets stuck on "Update in progress. Please wait".
Can't even get logged in. The app gets stuck on "Update in progress. Please wait".
2022-02-15	B *****	Pretty sketchy little live there that works well not really
Pretty sketchy little live there that works well not really
2020-11-25	Si*****	This is not the experience I hoped for for an extra 2k on top of my windows base cost. The app is ridiculously bad. For starters automatic detection doesn't work, secondly the flow of adding products is annoyingly repetitive (if you already installed a similar product, you would know where sensors are located, no need to go over 5 pages of "Next"). Third problem is that detection is pretty buggy and may NOT detect a window at all or at least not confirm it. And fourth problem is products list - you just can't edit rooms, and all sensors are named the same way. Also there is a group called "Unassigned" and if you try to unpair a sensor from it - it will remove it in ANOTHER GROUP! How am I suppose to manage these groups? Pella - please treat you customers as human beings, once you suckered them into buying your expensive sensors PLEASE make sure the software works as well as your windows do.
This is not the experience I hoped for for an extra 2k on top of my windows base cost. The app is ridiculously bad. For starters automatic detection doesn't work, secondly the flow of adding products is annoyingly repetitive (if you already installed a similar product, you would know where sensors are located, no need to go over 5 pages of "Next"). Third problem is that detection is pretty buggy and may NOT detect a window at all or at least not confirm it. And fourth problem is products list - you just can't edit rooms, and all sensors are named the same way. Also there is a group called "Unassigned" and if you try to unpair a sensor from it - it will remove it in ANOTHER GROUP! How am I suppose to manage these groups? Pella - please treat you customers as human beings, once you suckered them into buying your expensive sensors PLEASE make sure the software works as well as your windows do.
2020-05-26	Ga*****	Mostly works well, and provides good info, especially when used in conjunction with the optional status indicator. Did not detect my bridge automatically (and I confirmed that the bridge was visible on my router), but it did connect upon manually entering the MAC address. Would be nice if the app allowed changing/disabling the beep volume from the bridge when a door is opened.
Mostly works well, and provides good info, especially when used in conjunction with the optional status indicator. Did not detect my bridge automatically (and I confirmed that the bridge was visible on my router), but it did connect upon manually entering the MAC address. Would be nice if the app allowed changing/disabling the beep volume from the bridge when a door is opened.

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