PAM TANGSEL

PAM TANGSEL is the official Customer Service application from the South Tangerang City Drinking Water Company (PAM). It is designed to facilitate residents' access to all drinking water-related services digitally, quickly, and transparently. Through this application, customers can access various important information, from checking bills and water usage history to reporting complaints and administrative services, without having to visit the office. Everything is available in one convenient and easy-to-use application.

This application is part of PAM South Tangerang City's digital transformation to provide more modern, efficient, and responsive services to all customers. With a simple and user-friendly interface, PAM TANGSEL ensures that every customer can access their drinking water needs anytime, anywhere.

KEY APP FEATURES
🔹 Check Water Bill

Monitor your monthly water bill in real time. Customers can view usage details and find out the total cost each period.

🔹 Water Usage History

Learn about your water usage trends from month to month. This feature makes it easy for customers to monitor water consumption and control usage for greater efficiency and savings.

🔹 Online Payments

Pay your water bill directly from the app through various secure and trusted payment channels. Transactions are faster, eliminating the need to visit the counter.

🔹 Payment History Information

All payment receipts are neatly stored in the app, allowing customers to easily check for administrative purposes or to verify transactions.

🔹 Customer Complaints

Quickly submit complaints regarding PAM services, from water supply disruptions, water quality, pipe leaks, to other technical issues. Complaints will be immediately forwarded to the relevant officers for follow-up. Customers can also monitor the status of their complaints directly.

🔹 Official Announcements

Get the latest information on network maintenance, water distribution disruptions, the latest promotions or service programs, and other important announcements from PAM TANGSEL.

🔹 Administrative Services

A number of administrative services can now be performed through the app, such as:

Requesting new installations

Requesting class changes

Customer transfers

Updating customer data
All processes are easier without having to come to the office.