Reviews of SurePay Mobile

By: PBS Technologies (Trinidad) Limited App

List of user reviews and ratings for SurePay Mobile

Total ratings

3.82 (Rating count: 38)

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Review summary

Multiple users report significant issues with account creation, login, and payment methods not functioning. However, the app's appealing user interface and the convenience of managing local bills in one place are seen as strong positives. Customer support is also commended. Despite these strengths, frequent bugs and unreliable payment options cause dissatisfaction among many users.

Pros

User interface (UI) design is appealing and easy to use.
Ability to view accounts and manage multiple local bills in one app.
Customer care is appreciated and responsive.

Cons

Users frequently face issues registering or creating accounts due to errors during address input or unspecified errors.
Many users are unable to log in even after setting up accounts.
Payment functionality is often not working, with many users unable to select or use their payment methods.
Overall app reliability is low, causing frustration and limiting the ability to make payments through the app.

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User Reviews

Recent rating average: 2.00

All time rating average: 3.82

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58% (7)

Date	Author	Comment
2024-11-24	De*****	Am not able to creat an account... why... am stuck on adding the address number n ... n then saying error
Am not able to creat an account... why... am stuck on adding the address number n ... n then saying error
2024-11-19	Ma*****	I am not being allowed to log in, no matter what I try. what's the point of having an app and getting the same complaints and nothing is changed?!
I am not being allowed to log in, no matter what I try. what's the point of having an app and getting the same complaints and nothing is changed?!
2024-09-24	Ch*****	I can't register tell me why? Doogee blade10 Android
I can't register tell me why? Doogee blade10 Android
2024-08-28	sh*****	I am unable to login after setting up the account fix the bugs this app has because it's a good idea
I am unable to login after setting up the account fix the bugs this app has because it's a good idea
2024-08-27	Ka*****	App not working
App not working
2024-06-09	Ke*****	Many times, I am unable to select the payment method I've uploaded. It just doesn't show up, so I can't pay bills and no amount of refreshing the app helps.
Many times, I am unable to select the payment method I've uploaded. It just doesn't show up, so I can't pay bills and no amount of refreshing the app helps.
2024-05-15	Ke*****	Unable to may payments keeps saying payment option not available 😔 still not working can't make no payments.
Unable to may payments keeps saying payment option not available 😔 still not working can't make no payments.
2024-01-05	Ni*****	Until this app works I'll give it 2 to stars and that's generous... The payment option not working at all the only good thing about it is that the accounts are shown... The ability to pay online from the app would be a great idea and avoid the long lines, and face to face interactions with some the unsavory tellers employed to work the system.
Until this app works I'll give it 2 to stars and that's generous... The payment option not working at all the only good thing about it is that the accounts are shown... The ability to pay online from the app would be a great idea and avoid the long lines, and face to face interactions with some the unsavory tellers employed to work the system.
2024-01-03	TK*****	Why is it keep saying no payment method as yet and there is nothing to chóse
Why is it keep saying no payment method as yet and there is nothing to chóse
2023-12-15	Ro*****	Love the look and feel of the UI and the ability to pay all of my local bills in one app.
Love the look and feel of the UI and the ability to pay all of my local bills in one app.