Reviews of PitneyShip® - Ship & Track

By: Pitney Bowes

List of user reviews and ratings for PitneyShip® - Ship & Track

Total ratings

3.44 (Rating count: 112)

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Review summary

Users report frequent app crashes, failure to open, and issues after forced updates. Many complain about the inability to cancel subscriptions easily and poor customer service. Some face problems using the scale. However, some users appreciate the app's cost effectiveness, convenience for shipping label creation, and reliable refund process. Overall, there are significant usability and support concerns coupled with occasional positive experiences.

Pros

Simple and cost effective shipping method
Saves money on shipping
Intuitive and gets routine updates
Convenient for creating and printing shipping labels without using a PC
Refunds for unused labels are processed reliably

Cons

App frequently crashes or fails to open
Forced updates cause the app to stop working
Difficult or impossible to cancel subscriptions
Poor customer support and service
Scale functionality is problematic or not working

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User Reviews

Recent rating average: 1.70

All time rating average: 3.44

Upgrade to see all 23 reviews

61% (14)

Date	Author	Comment
2025-01-18	Ru*****	doesn't work 90 percent of the time.
doesn't work 90 percent of the time.
2024-09-08	La*****	Impossible to cancel. Fake phone number. Circulation robot that solves nothing. Do not buy. Worst I have seen in awhile. I would love to post the images of the error page and non working phone number and the robot who claims it can understand you after a few tries and hangs up. My rating is negative 0
Impossible to cancel. Fake phone number. Circulation robot that solves nothing. Do not buy. Worst I have seen in awhile. I would love to post the images of the error page and non working phone number and the robot who claims it can understand you after a few tries and hangs up. My rating is negative 0
2024-09-02	Jo*****	Nothing but problems. This has more issues & I'm tired of wasting my time. I bought this to make things easier NOT MORE DIFFICULT! Scale never works, weight can not exceed max limit WHATEVER THIS MEANS WHEN I'M SHIPPING A 2LB PACKAGE! CONSTANT ISSUES AND I'M SICK OF IT!
Nothing but problems. This has more issues & I'm tired of wasting my time. I bought this to make things easier NOT MORE DIFFICULT! Scale never works, weight can not exceed max limit WHATEVER THIS MEANS WHEN I'M SHIPPING A 2LB PACKAGE! CONSTANT ISSUES AND I'M SICK OF IT!
2024-07-02	GA*****	It removed the previous application that worked correctly. Also PB can't or won't help. I have a cube that won't print stamps 😒
It removed the previous application that worked correctly. Also PB can't or won't help. I have a cube that won't print stamps 😒
2024-06-27	Al*****	The pitney ship app hasn't worked for 2 days , so far. Won't open, says try later. I did the update, same thing.
The pitney ship app hasn't worked for 2 days , so far. Won't open, says try later. I did the update, same thing.
2024-06-22	An*****	Since yesterday I can't used the app. When I try to open the app said unable to process your request
Since yesterday I can't used the app. When I try to open the app said unable to process your request
2024-06-14	Su*****	Was using with no problem. Forced update, now won't work at all.
Was using with no problem. Forced update, now won't work at all.
2023-10-26	Mi*****	I've tried to cancel trial subscription and i thought i had but went in a second time and my subscription was still there. went into chat to make sure it was cancelled and kept getting a run around. I do not know if i was cancelled or not but i did screenshot everything. Much too hard to cancel, makes one feel as if this is a scam
I've tried to cancel trial subscription and i thought i had but went in a second time and my subscription was still there. went into chat to make sure it was cancelled and kept getting a run around. I do not know if i was cancelled or not but i did screenshot everything. Much too hard to cancel, makes one feel as if this is a scam
2022-12-22	ma*****	Simple and cost effective method to ship items from my Selling Apps. Plus received a free scale as a bonus! Love it!
Simple and cost effective method to ship items from my Selling Apps. Plus received a free scale as a bonus! Love it!
2021-12-05	Sh*****	Worst customer service I've ever had. Service is horrible, expensive. I have had nothing but horrible experience with everything. I do not recommend this for shipping service. There's other services that are way better.
Worst customer service I've ever had. Service is horrible, expensive. I have had nothing but horrible experience with everything. I do not recommend this for shipping service. There's other services that are way better.