Reviews of Breadsmith

By: Paytronix Systems App

List of user reviews and ratings for Breadsmith

Total ratings

4.63 (Rating count: 95)

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Review summary

Users praise Breadsmith for its delicious, healthy bread, friendly customer service, and valuable rewards program. However, many face persistent app issues like bugs, ordering failures, and login problems, which hinder the convenience expected from the app. While the bread and in-store experience receive high marks, the app requires significant improvements for reliability and user experience.

Pros

Delicious, fresh, and healthy bread with great taste and variety
Excellent and friendly customer service
Reward points system that users appreciate
The app is useful when it works and adds convenience for orders and rewards

Cons

App is buggy with frequent errors during sign up and ordering process
Users experience difficulty placing orders through the app, often unable to order from their store
Issues with app functionality like 'Store code not found' and not showing store schedules
Forced account creation with spam agreement is undesirable
Past issues with app being unreliable or even not opening

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User Reviews

Recent rating average: 3.90

All time rating average: 4.63

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14% (3)

Date	Author	Comment
2025-01-01	Ma*****	The bread is absolutely healthy and satisfying
The bread is absolutely healthy and satisfying
2024-10-14	Ma*****	Greatvcustomer service and the best bread
Greatvcustomer service and the best bread
2024-09-25	Co*****	The gentleman who helped me was pleasant and patient.
The gentleman who helped me was pleasant and patient.
2024-09-23	Dm*****	Cannot create account without agreeing to receive spam from Breadsmith.
Cannot create account without agreeing to receive spam from Breadsmith.
2024-08-06	Mi*****	Friendly service and great tasting food.
Friendly service and great tasting food.
2024-08-01	Mc*****	I use to be able to order via app & pick up later but since ownership changed & reaching out several times asking why the store isn't taking orders at this time I get these replies: we have no control over the app or we don't accept app orders during holidays - unless every day is a holiday not true. This never was an issue with the previous owner even during holidays! Why have the app if you don't use it! I love the sourdough bread but it's often out before I can get there. Great app when used
I use to be able to order via app & pick up later but since ownership changed & reaching out several times asking why the store isn't taking orders at this time I get these replies: we have no control over the app or we don't accept app orders during holidays - unless every day is a holiday not true. This never was an issue with the previous owner even during holidays! Why have the app if you don't use it! I love the sourdough bread but it's often out before I can get there. Great app when used
2024-04-21	Je*****	Buggy app. Have uninstalled and reinstalled and can't get through the payment steps to order through the app. Keep getting an error that the app keeps stopping.
Buggy app. Have uninstalled and reinstalled and can't get through the payment steps to order through the app. Keep getting an error that the app keeps stopping.
2024-04-09	Do*****	Excellent service excellent food would recommend this place to anyone
Excellent service excellent food would recommend this place to anyone
2024-03-03	Ma*****	Great store. Lots of variety
Great store. Lots of variety
2024-01-20	Jo*****	App is buggy during sign up and after already selecting my local store and pressing Order Now the app reports "Store code not found". Whatever, I just wanted to get rewards for my purchases again since the paper card has been discontinued. I'm sure the devs will improve it going forward but currently it still needs work. Update: Used the app in store for rewards and apparently I had to read off the 16 digits instead of scanning a QR code. Not sure if it was a training or implementation issue...
App is buggy during sign up and after already selecting my local store and pressing Order Now the app reports "Store code not found". Whatever, I just wanted to get rewards for my purchases again since the paper card has been discontinued. I'm sure the devs will improve it going forward but currently it still needs work. Update: Used the app in store for rewards and apparently I had to read off the 16 digits instead of scanning a QR code. Not sure if it was a training or implementation issue...