Reviews of Pawp: 24/7 Vet & Pet Care

By: Pawp, Inc.

List of user reviews and ratings for Pawp: 24/7 Vet & Pet Care

Total ratings

4.66 (Rating count: 5,623)

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Review summary

Overall, users praise Pawp for fast, compassionate tele-vet access and cost savings, especially during off-hours or when a regular vet isn't available. The service is valued for guidance, aftercare summaries, and easier navigation to vets and OTC products via Walmart. However, some users report it isn't truly 24/7, cannot diagnose or prescribe medications, and raises concerns about unexpected fees and billing issues. Integration/login problems and occasional video glitches also reduce reliability for a subset of users.

Pros

Quick tele-vet access with friendly, caring veterinarians and fast video calls
Cost savings and helpful guidance when vet bills are a concern
Useful for off-hours support and provides after-visit summaries to avoid forgetfulness
Helpful navigation to vets and access to OTC medications via Walmart integration

Cons

Not truly 24/7 for all users or inconsistent in availability
Tele-vet cannot diagnose or prescribe medications; limited to advice
Billing issues and unexpected charges or tricky membership fees
Walmart/account integration problems and login/account creation hurdles
Video calls can drop or have connectivity issues and some features are not available on PC

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User Reviews

Recent rating average: 4.40

All time rating average: 4.66

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26% (42)

Date	Author	Comment
2026-06-09	Ho*****	absolutely a great app
absolutely a great app
2026-06-08	*****	This is fine but if they can't prescribe without going to an in person vet then it's kinda just advice for a $100 a year.
This is fine but if they can't prescribe without going to an in person vet then it's kinda just advice for a $100 a year.
2026-06-06	ay*****	DOESNT ACCEPT PUERTO RICO ZIP CODES. I have walmart plus but says my puerto rican zip code is invalid.
DOESNT ACCEPT PUERTO RICO ZIP CODES. I have walmart plus but says my puerto rican zip code is invalid.
2026-06-05	La*****	helpful fast friendly experience
helpful fast friendly experience
2026-06-02	Ra*****	very helpful
very helpful
2026-06-02	S.*****	Very short wait time and the vet was caring and gave good advice.
Very short wait time and the vet was caring and gave good advice.
2026-06-02	Ja*****	love it
love it
2026-06-01	Su*****	so far wonderful experience prompt timing very attentive and very helpful informative professional from start to finish...willingness to help wonderful
so far wonderful experience prompt timing very attentive and very helpful informative professional from start to finish...willingness to help wonderful
2026-05-31	Ma*****	Fantastic response i was able to get a live representative within fifteen minutes, the time actually was less than that. But that was the estimated time when I first thought I could get the chat going on a sunday. friday night the wait time was 30 min compared to What it was today.
Fantastic response i was able to get a live representative within fifteen minutes, the time actually was less than that. But that was the estimated time when I first thought I could get the chat going on a sunday. friday night the wait time was 30 min compared to What it was today.
2026-05-31	Da*****	Great service, highly recommend, makes us feel safer and not alone at times when our vet office is closed.
Great service, highly recommend, makes us feel safer and not alone at times when our vet office is closed.