Reviews of PAL Pensions

By: PAL PENSIONS App

List of user reviews and ratings for PAL Pensions

Total ratings

5.00 (Rating count: 205)

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Review summary

While users appreciate the app's ease of use and fast response, many face significant login issues including password resets and account activation failures. Notifications about payments sometimes disappear and amounts aren't reflected properly. Users also want the ability to make voluntary contributions through the app. Overall, the app usability is praised but technical issues hinder its effectiveness and access.

Pros

App is easy to navigate and user friendly.
Response time from the app is fast.
Users find the app an improvement over the previous version.

Cons

Multiple users reported inability to log in despite using correct credentials.
Password reset and account activation processes often fail or show errors.
App shows error messages like "check your network connection" even when network is fine.
App notifications sometimes disappear and payment updates do not reflect in accounts.
No option for self deposit or making additional voluntary contributions through the app.

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User Reviews

Recent rating average: 3.10

All time rating average: 5.00

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43% (10)

Date	Author	Comment
2025-01-07	Jo*****	Well Coordinated.... Relevant Inspired Vision & Exceptional Excellence.
Well Coordinated.... Relevant Inspired Vision & Exceptional Excellence.
2024-12-14	ko*****	How do I opt out of PAL. For more than 14 months I have worked with my current employer, I have only received pension for 2 months, I have complained, I hav visited your office, yet nothing different. My employer have insisted of paying up to date, yet it's not reflecting, my account officer has not done anything, after series of calls and messages. Nothing. So I want to transfer my pension account to another administrator
How do I opt out of PAL. For more than 14 months I have worked with my current employer, I have only received pension for 2 months, I have complained, I hav visited your office, yet nothing different. My employer have insisted of paying up to date, yet it's not reflecting, my account officer has not done anything, after series of calls and messages. Nothing. So I want to transfer my pension account to another administrator
2024-12-12	Kp*****	Response time is fast and easy to navigate.
Response time is fast and easy to navigate.
2024-10-09	mo*****	The app was very easy to use.
The app was very easy to use.
2024-05-22	Ar*****	I have been enjoying dis app before my phone enter factory reset,I try to reset my password going to forget password,am getting responses failed and I should try again
I have been enjoying dis app before my phone enter factory reset,I try to reset my password going to forget password,am getting responses failed and I should try again
2023-12-07	Ke*****	I can't even sign up in this app , it's telling me my phone number is wrong
I can't even sign up in this app , it's telling me my phone number is wrong
2023-09-08	OL*****	It's so fantabulous but it disappears some notification, for instance It notified me that I've been paid for the month of May but later disappeared and the amount for that month was not added to my account
It's so fantabulous but it disappears some notification, for instance It notified me that I've been paid for the month of May but later disappeared and the amount for that month was not added to my account
2023-08-10	Da*****	Excellent App, very easy to navigate, easy to login and access, plz create an avenue for self deposit, thanks
Excellent App, very easy to navigate, easy to login and access, plz create an avenue for self deposit, thanks
2023-07-28	Us*****	I have been trying to log in after getting my password but I can't login not nice 🤔🤔🤔 so I can't give any rating more than 1 star thou I need an answer
I have been trying to log in after getting my password but I can't login not nice 🤔🤔🤔 so I can't give any rating more than 1 star thou I need an answer
2023-07-16	Mo*****	I can't log in using this app. Pls why is this It keeps telling me error or incorrect PIN/mobile/email Pls u people should work on it
I can't log in using this app. Pls why is this It keeps telling me error or incorrect PIN/mobile/email Pls u people should work on it