Reviews of OYO Lite: Best deals on Hotels

By: PRISM: Hotels, Homes & Experiences in 35 Countries

List of user reviews and ratings for OYO Lite: Best deals on Hotels

Total ratings

4.06 (Rating count: 2,093)

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Review summary

User reviews overwhelmingly indicate major reliability and trust issues with OYO Lite. The app frequently fails to open or crash (not launching, not working). Listings often misrepresent hotels, show wrong locations, with wrong addresses and even hotels in the wrong city. Users report payment being deducted without confirmed bookings, and refunds or rebookings being delayed or denied. Customer support is described as unhelpful or pushy, with pressure for reviews and poor guidance. Other common complaints include extra charges at the venue and limited hotel options in some areas. A few reviews mention decent staff or wifi, but these are rare.

Pros

Cons

App frequently refuses to open or crash, making bookings impossible.
Listings misrepresent hotels with wrong locations/addresses.
Payment is deducted but bookings are not confirmed, with refunds delayed or denied.
Customer support is unhelpful or pushy, offering poor refund guidance.
Listings show hotels in the wrong city and offer few options in many areas.

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User Reviews

Recent rating average: 1.70

All time rating average: 4.06

Upgrade to see all 68 reviews

75% (51)

Date	Author	Comment
2026-02-12	im*****	not opening
not opening
2025-08-30	Am*****	fake app don't use they book ur room by taking advance then they give u fake hotel location and when u start asking for booking amount refund they stopped picking ur call happened the same with me strictly don't use the app
fake app don't use they book ur room by taking advance then they give u fake hotel location and when u start asking for booking amount refund they stopped picking ur call happened the same with me strictly don't use the app
2025-06-15	Sh*****	best
best
2025-01-17	Go*****	Nearby location no hotel veri porr
Nearby location no hotel veri porr
2024-11-12	mo*****	Fraud Company, I book a room when I reached hotel for check-in they cancle my booking afterthat I Pay extra amount for re booking, this app company is totally fraud. I call here customer care, they are continuously force me for 5star review but not guide properly, I was confuse regarding hotel address they send me wrong address when I re call them they ask me to cancle my booking. When I finally reached then I see that they cancle my booking.
Fraud Company, I book a room when I reached hotel for check-in they cancle my booking afterthat I Pay extra amount for re booking, this app company is totally fraud. I call here customer care, they are continuously force me for 5star review but not guide properly, I was confuse regarding hotel address they send me wrong address when I re call them they ask me to cancle my booking. When I finally reached then I see that they cancle my booking.
2024-10-02	Ra*****	Ghatya
Ghatya
2024-08-29	Sh*****	Bad experience
Bad experience
2024-08-28	Ma*****	Payment deducted from bank, but booking not confirmed, support says it is not reflecting.
Payment deducted from bank, but booking not confirmed, support says it is not reflecting.
2024-07-30	Be*****	Wifi is horrible horrible but staff is great and I like it here
Wifi is horrible horrible but staff is great and I like it here
2024-07-27	Nu*****	This apps is dumb. It failed to list the town selected and suggest a Hotels in nearby town. I choose Tangkak, Johor and oyo apps listed hotels in Malacca.
This apps is dumb. It failed to list the town selected and suggest a Hotels in nearby town. I choose Tangkak, Johor and oyo apps listed hotels in Malacca.