Reviews of GU US - Clothes Shopping

By: GU.CO.,LTD. App

List of user reviews and ratings for GU US - Clothes Shopping

Total ratings

4.79 (Rating count: 38,691)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users praise the app for its ease of use and convenience in Japan, along with good price and quality. However, the main recurring drawbacks are the lack of English language support, challenging item search/navigation, and slower performance compared with similar shopping apps.

Pros

Easy to use / user-friendly interface
Very convenient to use in Japan
Good price for clothing
Good overall quality

Cons

No English language option / English version missing
Difficult item search / navigation (hard to find items, must click pictures)
Slower performance / page loading compared to similar apps

Upgrade to see all 58 reviews

User Reviews

Recent rating average: 3.90

All time rating average: 4.79

Upgrade to see all 58 reviews

5% (3)

Date	Author	Comment
2026-03-19	Be*****	i dont know what happened but I suddenly cant login to my account. ive been changing my password multiple times but it still says pw and email dont match. pls fix this error asap since I have a pending order 🥲
i dont know what happened but I suddenly cant login to my account. ive been changing my password multiple times but it still says pw and email dont match. pls fix this error asap since I have a pending order 🥲
2025-12-19	Ab*****	I love their "pick up in store" option. Bit disappointed about the lack of English support though.
I love their "pick up in store" option. Bit disappointed about the lack of English support though.
2025-11-09	Mo*****	Very convenient, I can use it in Japan. But it seems I cannot find/download this application in IOS. Does IOS restrict this app?
Very convenient, I can use it in Japan. But it seems I cannot find/download this application in IOS. Does IOS restrict this app?
2025-10-12	La*****	It would be a good asset if it has an English option. But it is very easy to use.
It would be a good asset if it has an English option. But it is very easy to use.
2025-09-11	Ja*****	it could have more.... gaining qualities
it could have more.... gaining qualities
2025-08-13	Sh*****	hi I am not getting a gu japan app to install , kindly support where I can find to install
hi I am not getting a gu japan app to install , kindly support where I can find to install
2025-06-03	Na*****	according to price great
according to price great
2025-05-04	Be*****	it's hard to search items, forcing to click one of the pictures on the main page
it's hard to search items, forcing to click one of the pictures on the main page
2025-04-28	AY*****	like like
like like
2025-03-02	Do*****	had to leave fully at one point because the keyboard wouldn't go away after going to next field when changing the address making me retype everything.
had to leave fully at one point because the keyboard wouldn't go away after going to next field when changing the address making me retype everything.