Reviews of Old Spaghetti Factory

By: The Old Spaghetti Factory

List of user reviews and ratings for Old Spaghetti Factory

Total ratings

4.85 (Rating count: 798)

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Review summary

Users generally praise the app for facilitating reservations, rewards, and promotions, complemented by excellent customer service and delicious food at Old Spaghetti Factory. However, recurring issues include a faulty barcode scanner for rewards, inability to customize orders via the app, problems with password resets, and difficulties applying rewards when paying externally. Despite these drawbacks, the app is appreciated for ease of use and enhancing the dining experience.

Pros

Excellent customer service and attentive, friendly waitstaff.
Delicious and consistent food quality.
Easy to use app with straightforward navigation.
Ability to earn points and receive rewards through the app.
Convenient features like making reservations and promotions (e.g., birthday discounts).

Cons

Barcode scanner for rewards often does not work and is unreliable.
App lacks functionality for special order requests (e.g., no cheese) and adding comments.
Issues with account management, such as difficulty resetting passwords.
Rewards codes cannot be applied directly when paying outside the app, causing inconvenience.
Some users experience app bugs and find the design clunky or unintuitive.

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User Reviews

Recent rating average: 4.70

All time rating average: 4.85

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7% (2)

Date	Author	Comment
2025-01-20	Ab*****	I wish I could make reservations with the app, but at least I can call ahead and make reservations like normal.
I wish I could make reservations with the app, but at least I can call ahead and make reservations like normal.
2025-01-09	Vi*****	Excellent customer service. Our waitress was very attentive and very cheerful... Thank you so much!
Excellent customer service. Our waitress was very attentive and very cheerful... Thank you so much!
2025-01-07	Do*****	Delicious as always
Delicious as always
2025-01-05	Do*****	Brandon was very attentive...polite.and service was spot on..1st visit for me and I Will be back!!!
Brandon was very attentive...polite.and service was spot on..1st visit for me and I Will be back!!!
2024-12-30	Sa*****	Love this place service was good
Love this place service was good
2024-12-19	An*****	Easy after purchase scanner for points.
Easy after purchase scanner for points.
2024-12-09	Sa*****	Great service and food
Great service and food
2024-11-26	Br*****	Easy to use and great rewards! You will earn points the easy way.
Easy to use and great rewards! You will earn points the easy way.
2024-11-16	Ru*****	Wonderful and ..food was delicious
Wonderful and ..food was delicious
2024-11-16	Jo*****	Great lunch, but we did not receive my birthday discount either on the app or by email.
Great lunch, but we did not receive my birthday discount either on the app or by email.