Reviews of Orcas: Private Tutoring

By: Orcas

List of user reviews and ratings for Orcas: Private Tutoring

Total ratings

3.67 (Rating count: 1,534)

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Review summary

Users appreciate the app's easy interface, diverse tutors, and opportunities for tutors to earn, alongside helpful webinars. However, common issues include app instability, unprofessional and unreliable tutors, poor payment support, intrusive privacy practices with unsolicited calls, and unclear registration or login processes. Customer service responsiveness is also a frequent concern.

Pros

The app has a user-friendly and easy-to-use layout according to some reviews.
Provides a variety of tutors and subjects including academic sessions, sports, and crafts.
Offers free webinars to enhance skills and engage kids, especially appreciated during COVID-19 lockdown.
Has helpful and honest customer support as mentioned by some users.
Offers good opportunities for tutors to earn money while doing what they love.

Cons

The app is frequently buggy, slow, and crashes requiring reinstalling.
Tutors often cancel or reschedule sessions and are unresponsive or have unprofessional behavior.
There are issues with payment processing and customer service not responding to calls or messages.
Privacy concerns arise due to unsolicited calls after users search for tutors in the app.
The registration and login process is unclear and has technical errors, making it difficult to sign up or use the app properly.

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User Reviews

Recent rating average: 1.60

All time rating average: 3.67

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150% (9)

Date	Author	Comment
2024-02-27	No*****	The application needs some enhancements. For example, the filters when looking for a tutor are having bugs and not showing relative tutors. Would be nice if there's an introductory video from the tutor about him/ herself.
The application needs some enhancements. For example, the filters when looking for a tutor are having bugs and not showing relative tutors. Would be nice if there's an introductory video from the tutor about him/ herself.
2023-03-16	Ib*****	Very disappointing experience, buggy app, not user friendly interface, ambiguous process and customer journey, and finally you get calls from collection before you even know how to proceed and what to do.
Very disappointing experience, buggy app, not user friendly interface, ambiguous process and customer journey, and finally you get calls from collection before you even know how to proceed and what to do.