Reviews of Avigilon Alta Open

By: Openpath Security, Inc

List of user reviews and ratings for Avigilon Alta Open

Total ratings

4.23 (Rating count: 3,045)

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Review summary

Users frequently report the app is unreliable on Android, with doors failing to unlock or going offline, and persistent issues around re-authentication and admin permissions. Battery drain and Bluetooth usage are common complaints, as are prompts to modify battery optimization. Wear OS/watch compatibility is notably lacking, with requests for watch support recurring. A subset of users does find the app clear, easy to use, and usable, but overall sentiment is mixed to negative due to reliability and device integration issues.

Pros

Clear and easy-to-use UI
Some users report it works well with few problems
Positive user sentiment (e.g., users say they love it)

Cons

Reliability issues with unlocking and connectivity; doors may fail to unlock or show as offline
Significant battery usage and prompts to disable battery optimization (Bluetooth drain)
Lack of Wear OS / Android watch compatibility and watch app support
Frequent re-authentication and admin permission problems leading to repeated setup
Inconsistent performance and occasional UI/behaviour regressions

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User Reviews

Recent rating average: 3.10

All time rating average: 4.23

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9% (50)

Date	Author	Comment
2026-06-05	Na*****	PLEASE ADD ANDROID WATCH SUPPORT! I'm very forgetful and the amount of times I've gotten locked out of the office and had to do the text of shame is innumerable. I've had issues with the app staying open on my Samsung but it has since works fine on my Pixel (probably nothing the developers can do about this).
PLEASE ADD ANDROID WATCH SUPPORT! I'm very forgetful and the amount of times I've gotten locked out of the office and had to do the text of shame is innumerable. I've had issues with the app staying open on my Samsung but it has since works fine on my Pixel (probably nothing the developers can do about this).
2026-05-28	Wm*****	Decent app. Does what it is supposed to do. But it keeps saying it is using too much battery running in the background on my Galaxy S23. I have to put it in deep sleep in order to get the message to go away. In deep sleep, I can still use the app to open doors, but I have to actually open the app.
Decent app. Does what it is supposed to do. But it keeps saying it is using too much battery running in the background on my Galaxy S23. I have to put it in deep sleep in order to get the message to go away. In deep sleep, I can still use the app to open doors, but I have to actually open the app.
2026-05-25	Ol*****	good app
good app