Reviews of OpenMove

By: OpenMove

List of user reviews and ratings for OpenMove

Total ratings

4.50 (Rating count: 2,822)

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Review summary

Users find OpenMove convenient and cost-effective for buying and using urban bus and train tickets, appreciating the digital ticketing and customer support. However, common issues include Google login failures, app freezes or crashes especially when validating tickets via QR codes, slow loading times, and the inability to buy multiple tickets for the same person. Some users also note inconvenient payment conditions like mandatory minimum top-ups. Improvements to app stability and login functionality would enhance the overall experience.

Pros

Easy to use for buying urban bus and train tickets.
Allows purchasing tickets without major issues for many users.
Offers significant cost savings compared to driving.
Good customer support via Twitter and email, with prompt responses.
Convenient to use digital tickets instead of physical ones.

Cons

Google login does not work properly, causing users to be unable to access purchased tickets.
App often freezes or crashes when scanning QR codes to validate tickets.
App is slow to load and can be blocked or frozen when showing tickets to drivers.
Must purchase tickets one by one; no option for multiple tickets for same person.
Requires minimum top-up of 5 euros even for lower priced tickets, which users find inconvenient.

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User Reviews

Recent rating average: 2.10

All time rating average: 4.50

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33% (7)

Date	Author	Comment
2024-10-20	Jo*****	the app works well, but it would be nice if it was upgraded so you can track the busses and know when they're late.
the app works well, but it would be nice if it was upgraded so you can track the busses and know when they're late.
2024-10-10	M *****	Easy to use! I use OpenMove to buy urban bus tickets.
Easy to use! I use OpenMove to buy urban bus tickets.
2024-02-11	He*****	the app froze when I tried to scan the qr code to show my ticket to the driver. Therefore, the driver made me buy a new ticket and the old one was wasted. Please can support reply to my email. Thanks.
the app froze when I tried to scan the qr code to show my ticket to the driver. Therefore, the driver made me buy a new ticket and the old one was wasted. Please can support reply to my email. Thanks.
2023-11-06	Le*****	It blocks when I am asked to accept the conditions. The screen goes in low contrast mode, as if it were working, and stays like this forever.
It blocks when I am asked to accept the conditions. The screen goes in low contrast mode, as if it were working, and stays like this forever.
2023-08-06	Pe*****	Same experience of other users. Google login doesn't work. I bought one ticket and when tried to login with Google I got a message saying the app didn't comply with Google security policies. Bottom line, I could not use the ticket I bought
Same experience of other users. Google login doesn't work. I bought one ticket and when tried to login with Google I got a message saying the app didn't comply with Google security policies. Bottom line, I could not use the ticket I bought
2023-06-29	Sa*****	Cannot use google login to see the tickets. I bought tickets in a hurry and now they are useless
Cannot use google login to see the tickets. I bought tickets in a hurry and now they are useless
2023-06-19	Mi*****	Google login does not work. Used Google login to buy the tickets, but when trying to log in and view them, I receive a security error saying the app is not up to date for Google's security. So I have bought tickets with no way to view them.
Google login does not work. Used Google login to buy the tickets, but when trying to log in and view them, I receive a security error saying the app is not up to date for Google's security. So I have bought tickets with no way to view them.
2023-04-05	Fe*****	You must buy tickets one by one. So with each month's beginning, I must buy 20 tickets individually. Yes, you can buy one ticket for 30 people (lol), but you cannot buy 30 tickets for one person.... How does that many any sense? EDIT: After the reply, I edited my review. It seems the developers have nothing to do with what I pointed above.
You must buy tickets one by one. So with each month's beginning, I must buy 20 tickets individually. Yes, you can buy one ticket for 30 people (lol), but you cannot buy 30 tickets for one person.... How does that many any sense? EDIT: After the reply, I edited my review. It seems the developers have nothing to do with what I pointed above.
2023-03-20	Ti*****	This app is still very unreliable. I was unable to buy a ticket now. Wnen trying to buy, the app successfully recognises my fingerprint, but then just does nothing.
This app is still very unreliable. I was unable to buy a ticket now. Wnen trying to buy, the app successfully recognises my fingerprint, but then just does nothing.
2022-12-01	Is*****	Cool idea and concept, but minimum once a week I have major issues! The app won't open or is blocked when I have to show my ticket to the bus or train... If it worked consistently it would be great... Just a lot of IFs
Cool idea and concept, but minimum once a week I have major issues! The app won't open or is blocked when I have to show my ticket to the bus or train... If it worked consistently it would be great... Just a lot of IFs